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How to Manage a Remote Team: 14 Effective Tips for Your Business

According to Global Workplace Analytics, the number of people who work from home has grown by more than 173% since 2005. There are now over five million remote employees in the U.S. The emergence of the coronavirus pandemic prompted stay-at-home orders, and work-related tasks have become challenging for those who struggle with managing remote teams. Some employees find it hard to create a work-life balance now that they work from home.

How Blavity CEO Morgan DeBaun leads with purpose and empathy

Leading a company through a global pandemic is no easy feat. It requires resilience, purpose, and a whole lot of empathy. At our recent Focus & Flow Summit, Asana Customer Success Manager Rasha Harvey sat down with Blavity’s Founder & CEO Morgan DeBaun to learn how she guided her team through change while staying focused on her organization’s purpose. Here are a few of Morgan’s insights along with tips on how to achieve greater focus and flow.

Give your agents the context they need to solve customer problems

When surveyed, more than half of customer service agents said they usually have to switch between different systems to solve a customer request. Here’s why: When a customer reaches out for support, an agent typically needs a bit of context to fully understand the customer’s situation or problem.

Project Integration Management 101

Project integration management is the coordination of each specific aspect of a large project. A project is more than just tasks, milestones, communications, and reports. Projects have a context; they aim to satisfy all requirements by balancing resources and fulfilling stakeholder’s expectations. In this way, Project Integration Management is the process of managing a project in its totality, including the tasks, milestones, communications, requirements, trade-offs, and resource decisions.

Six Steps to Creating the Perfect Project Plan

As the popular maxim goes, “if you fail to plan, you plan to fail.” Nowhere is this truer than in the creation of a project plan. And, as training organization PM4DEV explains, “a project can only be successful if the success criteria were defined from the start.” Without a plan, you can’t define or measure the scope of the project or its success.

From Boardroom To Service Floor: How To Make Cybersecurity An Organizational Priority Now

The costs and consequences of a data breach or cybersecurity incident have never been more severe. According to the FBI’s recently released Internet Crime Report 2020, cybercrime resulted in $4 billion in losses last year, a low estimate that still encapsulates the incredible value lost to threats actors. For small businesses, the costs can be catastrophic. As Vox reports, 60% of small businesses will close after a data breach, underscoring the high-stakes bottom-line nature of cybersecurity.

Why We Need a New Security Infrastructure

The turbulence of the past year has shown how vulnerable international systems can be to cybercrime and malicious actors. According to reports, cyber attacks have increased by more than 150 percent across Germany since the outbreak of the pandemic. Among US colleagues, the number of leaked government data has even increased by 278 percent.

Featured Post

The Rise of Collaborative Apps - Q&A with Andy Pflaum of Slack

In the latest of an occasional series, today we hear from Andy Pflaum, Director of Platform Solutions at Slack, discussing the rapid growth in the number of apps being built by developers within the platform, the effect of the recent pandemic and remote working on current and future direction, as well as the recent tie-up with Salesforce.

Monitor Microsoft 365 Client Apps in Real-Time

Microsoft 365 client applications such as Outlook, OneDrive, and Teams are standalone programs that perform the bulk of the resource and workload processing on a user’s computer. Data retrieval and verification for these applications happen on the client-side, and communication with the server is not continuous. Exoprise customers worldwide use the Office 365 client apps to manage their daily routine and work productively from home, HQ, or branch offices.