Teams | Collaboration | Customer Service | Project Management

What process discovery is, the three methods used to do it, how it differs from process mining, and which approach fits the systems you actually have.

Just providing employees with laptops and VPNs will not be sufficient for protecting a distributed workforce in 2026; IT managers will also have to put in place a framework, that is, a written agreement which outlines network access, the rules concerning data loss prevention (DLP), and the way in which employees are to be monitored so as to take into account both security issues and the legal nuances of current state privacy laws.

The location from which employees log in remained the same with the introduction of hybrid working; instead, it was the level of visibility that employers believed was necessary and the amount of scrutiny that this visibility drew that changed. In six states, laws require notice and consent for workplace monitoring; in Connecticut, rules became stricter on October 1, and Maine’s new law took effect this July.

When using employee computer monitoring software across the European Union (EU), companies have to find a balance between two legitimate, yet conflicting, aims: the safeguarding of corporate networks, know-how and confidential data on the one hand, and the preservation of employees’ privacy and fundamental rights on the other.

Most teams don’t necessarily have a communication problem, but they do have a communication volume problem. Slack pings, email threads, status update requests, hour-long calls, three tools tracking the same task... they all eat up the day. Research backs this claim up.

Your field team can work a full day without earning a full day. This blog shows you how to find the hours that slip away between jobs and turn them back into billable capacity. Travel takes a share of the day. Waiting takes another. Scheduling gaps take what is left. None of it looks like a problem while it happens. A technician drives to a site. A customer runs late. A part does not arrive. Each moment feels small and reasonable. By Friday, all of it lands in one number on your timesheet: hours worked.

The employee experience platform market is more competitive than ever, with numerous solutions claiming to transform your digital workplace. But which platform actually delivers comprehensive capabilities, and how do you choose the right one for your organization?

Building a digital marketplace is one of the most technically and organisationally complex projects a startup or product team can take on. Unlike a standard web application, a marketplace involves at least two user sides buyers and sellers each with distinct workflows, permissions, and expectations. Add a remote team into the mix, and the coordination challenge grows significantly.

How much of healthcare can we really afford to digitize? That’s the question worth sitting with before any list of trends. Healthcare is not just another industry waiting to be made more efficient – it’s deeply human-sensitive. Great quality care depends not only on knowledge, technology, and professional expertise, but on things that are much harder to measure or automate: human connection, trust, attention, judgment, and the sense that someone is actually there when it matters.

A new hire's onboarding request looks like one ticket, but it's rarely one job. IT needs to provision a laptop and set up accounts, facilities needs to prepare a desk and badge, and the hiring manager's team needs to grant access to specific tools. If the ticket stays as a single item assigned to one agent, someone ends up chasing three teams over email or Slack just to know if the laptop is ready before the start date. This is where a ticket and a piece of work stop being the same thing.