Teams | Collaboration | Customer Service | Project Management

There's a question that consulting leaders don't ask themselves enough: if AI created 10% more delivery capacity in your teams tomorrow, would you actually know where to deploy it? That provocation sat at the heart of the session I ran at Leaders in Consultancy Munich, and judging by the room, it landed.

The organizations that depend on Rocket.Chat operate with requirements that don't bend: access control has to be precise, presence has to reflect operational reality, and deployments have to meet the standards federal procurement demands. Version 8.6 advances all three. Here is what is new.

Teams are often busy, but that doesn’t always mean work is moving forward. Delays caused by unclear priorities, repeated approvals, manual status updates, and scattered communication can slow even the best projects. Lean project management helps teams deliver more value by removing the work that doesn’t contribute to the final outcome. Instead of asking people to work faster, it focuses on improving workflow, reducing waste, and making project delivery more predictable.

Clear expectations and a sense of mission make work meaningful—yet data shows both are harder to achieve than it seems. Only 46% of employees feel clear about what’s expected of them at work, according to a 2025 Gallup poll. Meanwhile, only 31% of managers feel engaged. Asana Goals was built to close that gap by giving teams a structured way to connect daily work to the results that matter. Asana Goals gives every team a single place to define what success looks like.

Ever feel like your team is busy, but profitability is still inconsistent? This is a very common challenge for many IT service teams: they work at full capacity, yet the stronger margins don’t always follow. In service businesses, utilization plays a very important role in profitability.

When a tool can do in seconds what used to take hours, it’s natural to wonder if there will be any work left for humans. But new research from Atlassian’s Teamwork Lab suggests the opposite: Rather than shrinking an employee’s remit, AI appears to be expanding both the breadth of what employees take on and the depth at which they operate.

Remote work is a work model where employees perform their job duties outside a traditional office using digital tools, internet connectivity, and cloud-based systems. It allows professionals to collaborate, communicate, and complete tasks from home, co-working spaces, or any location without needing physical presence in an office.

Communication styles are the consistent patterns and approaches people use to share information, express ideas, and respond to others — in the workplace, in relationships, and in everyday interactions. Most people default to one dominant style, shaped by personality, upbringing, and experience, but the most effective communicators learn to identify their own style and adapt it depending on the situation and the person they are talking to.

Every agency ops leader eventually hits the same wall. A deal closes in HubSpot. Someone copies the client details into a spreadsheet. Another person builds the project manually, and by the time delivery starts, three days have passed and half the context is missing. That gap between "sold" and "started" is where client relationships quietly erode.