Teams | Collaboration | Customer Service | Project Management

What exactly is direct selling? | A direct sales explainer

When someone mentions direct sales, your first thought might be of a well-intentioned friend hawking health powders and supplements for some multi-level marketing company. While technically direct selling, that image doesn’t come close to describing the impact of the direct sales model. If you’ve waited in line for the new iPhone in front of the Apple Store, you’ve participated in direct sales.

Employee Productivity is an Employer's Responsibility

A lack of productivity is something anyone who has worked a full-time job can understand. Staying 100% focused 100% of the time is just not possible. However, an employer’s workforce still needs to be productive. So how can a workforce be consistently productive without being expected to work like a robot? Ultimately, it is the responsibility of the employer to put systems and incentives in place to increase productivity.

What Are Stretch Goals and How to Set Them?

Stretch goals have sparked much interest of late, inspiring business owners and solopreneurs to think outside the box and take more significant risks. Much as the name suggests, stretch goals are goals that inspire us to look at the bigger picture and stretch beyond our comfort zones. These goals are big and naturally entail a great deal of risk. However, the payoff can be huge within the right environment and when enough resources are available to withstand any setbacks.

IE End of Life: It Had to Happen Sometime

Internet Explorer (IE) was once the most used web browser out there. You'd have to go back to what was practically the internet Paleolithic for that, but the truth still stands. Now, with this once titanic force being decommissioned by June 15, 2022, we’re facing the end of an era. And nostalgia aside, what does the IE end of life mean for the world of IT and the service desk? Furthermore, what precautions do you need to take now that it's on its way out?

Hybrid Work: How to Collaborate Smartly

If you’re not riding the wave of change, you’ll find yourself beneath it. Not so long ago, managing a work team meant everyone was under a single roof. Today, the situation is vastly different. Most employees prefer to work from home to retain a degree of freedom and autonomy over their lives. Some prefer to work from an office but only on a few days of the week and still others prefer to go back to the good old fashioned full-time office work.

Personalize Every Customer's Journey with Omnichannel Engagement

In 2022, omnichannel will replace multichannel as one of the top strategies for brands to reach digital-first consumers in a highly personalized manner. The 2022 CX trends report confirms this statement. How do the two differ, you ask? Omnichannel customer engagement uses data points from several channels (like email, SMS, and in-store interactions) to craft a cohesive chronological customer journey, while multichannel takes a siloed approach to manage the channels it makes available to customers.

10 tough project management challenges for client services teams (and helpful solutions)

You don’t have to be a project manager to experience the challenges that come with handling projects from start to finish. Owners and agency leaders, like you, run into project management challenges on a regular. And it doesn’t matter if you’re large enough to have in-house project managers or handle those functions yourself. Things happen – projects run off course, over budget, or exhaust your most valuable resources.

5 Time Management Techniques to Boost Productivity | Scoro

Despite the surprising amount of lost time during working hours, and the simple methods which can save it (just 10 minutes of planning your day can save 2 hours of wasted time), around four fifths of employees still don’t use any form of time management system. Time is a precious resource in modern business, but there is a plethora of time management techniques out there, so choosing which one to use can be overwhelming.