Teams | Collaboration | Customer Service | Project Management

You’ve probably seen it happen. A customer reports a frustrating glitch. A support agent carefully documents the issue, screenshots and all, and tags the ticket as a “Bug.” They send it off to the development team with a sigh of relief, telling the customer, “I’ve passed this to our engineering team. They’re looking into it! Then… silence. The ticket sits in for weeks and the support agent has no idea if the bug is being worked on.

Running a business in 2026 feels like juggling flaming torches while riding a unicycle. Customer expectations have skyrocketed, response times need to be instant, and your team is already stretched thin. The good news? You don't have to do it all yourself anymore. Whether you're a startup founder or managing a growing enterprise, the key to sustainable growth lies in working smarter.

By Tony Grout, Chief Product Officer, M-Files As we look toward 2026, one thing feels certain: the organizations that will win aren’t just the ones adopting AI. They’re the ones that can connect people, processes, and content into a living system that eliminates operational friction and unlocks a real performance advantage. At M-Files, our mission is to help customers do exactly that.

Last year at Canvas 25, we introduced teams to the AI Innovation Workspace. Now we’re taking that message global with Miro’s first-ever AI brand campaign. And yes, we made it exactly the way you’d hope: by using Miro AI to get it all done. To kick the campaign off, we worked with a creative production partner, Tool of North America, to create a tongue-in-cheek film showing how teams can accomplish even the most ambitious projects faster with Miro AI workflows.

In this episode of Wire Uncut, we sit down with Mohana Opesh, a technology transformation leader with more than three decades of experience guiding global organizations through complex modernization, cloud and data-sovereignty initiatives. Her work spans retail, agribusiness, telecom and financial services from multi-year global strategy programs to post-merger integrations.

Learn how to make an employee schedule in Google Sheets, download 7 free templates, and discover a better solution for employee scheduling.

Easily track the number of hours your construction workers spend on projects with these free, downloadable construction timesheet templates.

Leaders monitor employees to gain clear visibility into how work gets done, not to micromanage daily activity. That visibility explains why monitoring employees has become a leadership question about clarity rather than control. With the right approach, real data replaces assumptions, helps boost productivity, and allows workload risks to surface before they turn into burnout or disengagement. When handled ethically, employee monitoring strengthens trust, consistency, and decision-making across teams.

Ever notice how IT projects start fast… and then suddenly slow down? It’s not that teams are failing. It’s that managers can’t fix what they can’t see. That’s why real-time work tracking matters. It shows what’s happening right now; not last week, not yesterday.

There isn’t any getting around it, AI is being used in many aspects of modern life. It has opened up possibilities that simply didn’t exist before, and that is very exciting for users and creators alike. One of the ways that it has emerged is in live chat software.