Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

How social advocacy is shaping retail consumer trends

The world is changing and so is the way we shop. A few years ago, consumers made it clear that it’s no longer just about which tee is the softest. They wanted to know if the tee was made in a sustainable way, without using forced or underpaid labor. Now, coming out of the COVID-19 pandemic and social uprisings of 2020, shoppers also want—and expect—brands to speak up for social justice.

Courier | Building User Notifications strategy at scale | Tommy Dang | Liza Gurtin

For our first notifications meetup, we're joined by Liza Gurtin, former Product Lead at Slack, and Tommy Dang, Product & Engineering Lead at Airbnb. Liza and Tommy share their experience building multi-channel notifications that reach millions of users everyday.

Understanding Projects, Portfolios, Folders, & Items

OneDesk uses different naming conventions to refer to the things inside of OneDesk. There are a few main objects that OneDesk can contain: portfolios, folders, projects, and items. However, you can ONLY share projects and items, not portfolios and folders. Portfolios and folders create structure. Portfolios group projects while folders group items. Projects group folders and items together.

How to Increase Accountability in the Workplace (Tips, Tools)

Want to know how to increase accountability in the workplace? Missed deadlines, repetitive mistakes, and a lack of trust and engagement can be a sign of poor accountability. However, picking up on these signs isn’t the end of it. You need to work on them too. So how do you increase accountability in the workplace? In this article, we’ll cover what accountability is and why it’s important for your business.

How We've Built an Open Source Community at Mattermost

Our community has been at the heart of what makes Mattermost great since the earliest days. The first community members were people who were trying out the earliest versions of the platform, filing bugs and wanting to make feature improvements. Our open source community has grown, contributing thousands of pull requests, from new features and plugins to translations and documentation.

Boost Employee Engagement, Company Culture, & Productivity with Simpplr Video

Video is one of the most effective ways for communication but the experience of using a third-party video platform isn’t. Take the pain out of managing videos elsewhere with Simpplr. With Simpplr Video you can securely record, upload, store, and manage your videos.

How to Get Retail Customer Experience Right in a Digital-First Era

The importance of the retail customer experience has increased multifold over the pandemic, even at a time when a record number of retailers have had to shut down their physical stores. But this period has also set apart the cream of retail stores from their contemporaries, through their agility to provide a seamless retail customer experience online – finding ways to stay relevant even with a decrease in footfall, and adapting their existing strategy to be digital-first.

The Ultimate Guide to Video Conferencing

The alarm rings on your phone. It’s 7 am. You swipe up to shut the alarm and unlock your phone to check your messages. The first message is from a client in Europe requesting an urgent video conference call for 7:30 am your time. You roll out of bed, freshen up, put on a crisp shirt over your shorts and flip flops, fix yourself a cup of coffee, and you’re ready to roll.