Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Forrester report: How transformation leaders can deploy AI for GTM teams

IT leaders now manage an average of 12 AI tools, which is a 2.4x increase in just the last three years. And yet 89% of AI usage inside large organizations is effectively invisible, suggesting many of these tools aren’t procured, monitored, or measured properly.

Miro Flows Tutorial: Turn Ideas into Execution in Hours

Miro Flows transforms how teams move from initial ideas to final execution. If you've ever had a great kickoff meeting only to watch momentum die three weeks later while everyone's confused about next steps, this changes everything. Imagine taking customer research notes and watching them automatically flow into insight reports, product roadmaps, go-to-market strategies, and leadership presentations, all while your team is still in the room together. No more switching between siloed tools, waiting days for async feedback, or spending weeks before realizing you need to start over.

An Element Web for the future

At FOSDEM 2026, the world’s largest open source conference, David Baker (Staff Software Engineer and the original author of Element Web) and Florian Duros (Senior Software Engineer) presented an inside look at Element Web - from its early days to the bold plans shaping its future. They shared how the team is modernising the platform to be faster, more reliable and more flexible - all while keeping the experience seamless for the millions of people who rely on it worldwide.

5 Must-Have Features to Look for in Your Next Cold Email Platform

Cold outreach isn’t what it used to be. Inbox providers are stricter, prospects are more selective, and outreach teams are under pressure to book more meetings with fewer resources. This results in common frustrations for modern sales and growth teams—including low deliverability, poor reply rates, and unreliable data. Now that volume no longer delivers the results it used to, smart sending is what decides whether outreach efforts succeed or fail.

Top Customer Experience Platforms Compared: Which One Is Worth Your Investment?

You've already decided you need a customer experience platform. The question now is which one deserves your budget. Getting this wrong is expensive. Not just the subscription cost, but the wasted onboarding time, the team frustration, and the months of lost insight while you figure out it's not the right fit. We've broken down the top platforms based on what actually matters at decision time: pricing, usability, feature depth, support quality, and how fast you can get real value from your investment.

How to create an intranet project plan and what to include

You have a vision to launch a modern intranet that helps your people thrive. Employees find what they need in seconds. Frontline workers stay connected. IT stops fielding the same questions over and over. Your executive team finally reaches everyone. Getting there is the tricky part. That’s where an intranet project plan comes in.

Zero to App in Minutes: Automating Hackathons with Miro AI & MCP

Learn how to use Miro AI + MCP (Model Context Protocol) to turn visual ideas into a working application in record time. In this video, we walkthrough a complete "Agentic Workflow" designed for hackathons and rapid prototyping. We start by using Miro AI Workflows (Flows) to transform a simple idea into a comprehensive project brief, user stories, and high-fidelity mobile prototypes. Then, we leverage the Miro MCP server to give an AI agent (Claude Code) full context of our board to generate a production-ready Node.js app automatically.

The messenger challenge for defence organisations

Cloud-based communication platforms like WhatsApp, Microsoft Teams, Signal or Zoom are widely adopted and generally considered “secure enough” for everyday enterprise collaboration. For defence organisations, and other sensitive areas, that assumption does not hold. Modern SaaS platforms require organisations to entrust their communications to vendor-controlled cloud services, frequently operated under foreign jurisdictions.