Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Choosing Between Google Workspace, Microsoft 365, and Zoho in 2026

The average business spends over forty hours per employee each year just searching for files they cannot find. That is a full work week lost to digital clutter. We blame ourselves for disorganization. We rarely question whether the tools themselves are designed for discovery or for captivity.

Driving AI adoption through trust: Insights from Atlassian designer Rachel Shepard

At World Summit AI on October 9th, Rachel Shepard shared how Atlassian tackled this challenge by rethinking the presentation of ‘agents’ in AI design. Rachel, an AI design leader at Atlassian, shares a recent case study from a cross-functional design sprint that explores how we should introduce agents to users and why the team moved away from agent-focused UX in favor of simpler, composable Skills. Rachel brings deep experience in AI platform design and responsible AI frameworks.

Work needs a "why": 7 team practices for sharing purpose

All work has a purpose. Companies don’t build things for fun (even if we have fun doing it, sometimes). But that purpose doesn’t have to be a world-changing mission. Put simply, it’s the outcome you’re trying to achieve – in five years, next quarter, or by the end of this week. The hard part is staying connected that purpose. But it is possible, and it’ll make your whole team not just more productive, but more empowered and fulfilled.

The 10-Step Moodboard Framework Every Designer Needs

Want to master your creative vision? In this Miro tutorial, we walk you through 10 essential steps to build a stunning, professional moodboard that aligns your team and sparks inspiration. Whether you're a graphic designer, brand strategist, or marketer, Miro’s infinite canvas is the perfect playground for visual storytelling. We’ll cover everything from defining your purpose to exporting your final masterpiece for clients.

Playbooks in Jira Service Management: Resolve work faster with guided, automated steps

Playbooks in Jira Service Management help teams resolve incidents, service requests, and operational tasks faster by bringing clear, step-by-step guidance directly into the issue. In this video, you’ll learn how playbooks: You’ll also see how different roles use playbooks: Finally, we walk through: Chapters About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Slack School | What are Slack User Roles?

In this episode, we’ll break down Slack User Roles: What they are, what each role can do, and how to set them up correctly. From Primary Workspace Owners to Admins, Members, and Guests, you’ll learn how permissions work, how Slack roles differ from Salesforce roles, and what changes on Enterprise Grid. Whether you’re a new admin or studying for certification, this is foundational knowledge you don’t want to miss. Class dismissed!

Exploring MatrixRTC: Real time communication in rooms

At FOSDEM 2026, members of Element’s VoIP team - Robin Townsend, Timo Kandra and Valère Fédronic - presented a deep dive into the future of real time communication on Matrix. Their talk gave an update on MatrixRTC, Matrix’s framework for bringing voice, video, and other live, interactive experiences directly into rooms.