Teams | Collaboration | Customer Service | Project Management

Discover how to unlock the full potential of Zendesk AI with powerful analytics insights. This session reveals how to measure adoption, prove ROI, and improve AI-powered support. Watch live demos of Copilot dashboards tracking time savings and resolution rates. Get expert tips to identify gaps and prioritize automation. Don’t miss the live Q&A. Join us to level up your support with data-driven AI!

Learn how to install and use apps from the Zendesk Marketplace with the Time Tracking app as an example.

Unlock the power of Zendesk ticket fields — the key to capturing, organizing, and displaying customer information with precision. In this video, you’ll learn how ticket fields keep your support workflows consistent, customizable, and tailored to your team’s needs.

Learn how to send customer satisfaction surveys via email to understand the quality of your support.

On September 10th, the Zendesk team hosted another engaging session of the Product Insights Exchange series. Our Product Manager Carl Joseph, along with our engineering leads Matt Barker and Oliver Reid reveal the game changing updates coming to Zendesk Sandboxes, designed to simplify your workflows, reduce risks, and save hours of manual work!

Troubleshoot and fix email delivery issues in your Support account with this tutorial. Learn how to reactivate triggers and resend comments in your tickets.

Learn how to turn off Zendesk agent email notifications by modifying a default trigger in your account.

Learn how to set up your views to include the age of tickets to help your team address older tickets first.

Learn about forecasts in Zendesk WFM.

Learn how to manage and create groups to organize your team members in your Zendesk account.

Join our expert Abdullah Khatib in this in-depth webinar as he walks you through the powerful AI-driven QA features in Zendesk! From setting up automated scorecards to customizing AI insights and spotlighting key conversation trends, learn how to boost your quality assurance process, automate reviews, and enhance customer satisfaction. What You’ll Learn.

Migrate from live chat to Zendesk messaging to deliver flexible, personalized support across web, mobile, and social channels. Discover AI-powered automation, unified agent workspace, and actionable insights to enhance customer service anytime, anywhere. Watch for expert tips and a live demo. Want to learn more? Check out other events in this series and RSVP for upcoming sessions here: Zendesk Deep Dives.

Learn how to create custom Zendesk roles and set permissions for your agents on an Enterprise plan. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Learn how to create a Zendesk trigger to auto-assign tickets to the first responding agent.

Learn how to create an escalation trigger that enables a more efficient support experience.

Learn how to create a trigger to automatically route tickets from a specific customer to a specific group in just a few steps.

Join our onboarding webinar to master Zendesk workforce management. Learn schedule overview, editing, time off workflows, shift trade, and manager shift trade with live demos. Gain practical skills to streamline your customer support scheduling efficiently. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Join us to enhance your Zendesk onboarding with tools that boost team efficiency and performance. Learn to create quizzes, assign tasks, calibrate service standards, and optimize quality assurance. This webinar offers practical tips for new and experienced Zendesk users to improve onboarding success. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Learn how to configure organizations for your business and enable a more efficient support experience for your customers.