Why didn't my customer receive my message?

Troubleshoot and fix email delivery issues in your Support account with this tutorial. Learn how to reactivate triggers and resend comments in your tickets.

Timestamps:

00:18 - Missing email notification

00:34 - Reactivate the inactive trigger

02:01 - Trigger revision history

02:25 - Email notification

Where can I ask questions?
Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
https://www.zendesk.com/community