Zendesk WFM: Forecasting

✅ Getting started with Zendesk WFM: Forecasts
👉 Learn more about Zendesk WFM: https://zdsk.co/3HRQyOc

💡 Learn about forecasts in Zendesk WFM.

⏳ Timestamps:

00:00 - Intro

00:36 - Accessing Forecast

00:51 - Sorting Forecast by date

01:00 - Configuring Workstreams

01:09 - Historical volume configurations

02:00 - Forecast algorithms

02:45 - Volume adjustments

03:23 - Excluded outliers

04:04 - Staffing parameters

05:27 - Agent availability

05:52 - Inbound volume & Required staffing

06:13 - Exporting data

06:26 - Data visualization

06:42 - Organizing Workstreams by folders

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