How to display ticket age in views

Learn how to set up your views to include the age of tickets to help your team address older tickets first.

Timestamps

00:24 - Option 1: Use the built-in view options for "Group" and "Order"

01:06 - Option 2: Create a view specifically for older tickets

01:58 - Option 3: Use custom views and an automation workflow to tag tickets by age

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