How to assign tickets to the first responding agent

Learn how to create a Zendesk trigger to auto-assign tickets to the first responding agent.

Timestamps:

00:00 - Intro

00:28 - How to create the trigger

00:48 - Creating the trigger

Where can I ask questions?
Head to The Zendesk Community, an online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7
https://support.zendesk.com/hc/en-us/community/topics