How to create an escalation trigger

Sep 4, 2025

Learn how to create an escalation trigger that enables a more efficient support experience.

Timestamps:

00:00 Intro

00:40 Admin center

00:50 Create a trigger

Where can I ask questions?
Head to The Zendesk Community, an online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7
https://support.zendesk.com/hc/en-us/community/topics