How to configure custom roles for your business

Learn how to create custom Zendesk roles and set permissions for your agents on an Enterprise plan.

00:00 - Intro

00:14 - Admin Center

00:39 - Creating a custom role

02:41 - Assigning a role to an agent

Where can I ask questions?
Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
https://www.zendesk.com/community