Teams | Collaboration | Customer Service | Project Management

teamsupport

Leveraging Data Analytics for Proactive Customer Support

Aug 9, 2024 By Chris Crawford In TeamSupport
With constantly evolving technology and digital innovation, customer expectations have never been higher. Companies are looking for new ways to exceed these expectations, and that is where data analytics comes in. Platforms like TeamSupport offer powerful analytics tools that stand on the frontier of this transformational shift, transforming customer support from reactive to proactive.
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Simpplr

Simpplr's newest product features and updates: Accelerate efficiency with AI Assistant, improve communications, analytics & more

Aug 2, 2024 By Matt Rawls In Simpplr
From a personalized AI Assistant to transform self-service to expanded mobile notifications that boost newsletter engagement — here’s what you need to know about Simpplr’s latest product releases.
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exoprise

Is Azure Down?

Jul 29, 2024 By Stephen Killingsworth In Exoprise
As the reliance on cloud services like Azure Virtual Desktop (AVD) and Azure Active Directory (AD) continues to soar, the need for robust monitoring tools has become critical. Ensuring optimal performance and availability of Azure services is vital for organizations shifting towards Virtual Desktop Infrastructure (VDI) for full-time or disaster recovery use.
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Preview: Zoom recordings in Mattermost with Copilot summaries

Jul 29, 2024 By Mattermost In Mattermost
In this experimental preview, see how the Mattermost Zoom plugin can share recordings and transcripts from recurring meetings directly in a Mattermost channel. This new functionality allows organizations to bring more team context into Mattermost discussions and use the LLM of their choice on their Zoom data. If enabled and configured, use Mattermost Copilot to rapidly extract insights and share them with your team via AI-generated summarization.
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