Enterprise User Group presents: Mastering WEM Enhancing QA and WFM in Zendesk with David Birchmier.
Join our virtual event recording to explore Workforce Engagement Management, focusing on Quality Assurance and Workforce Management in Zendesk. Hear from David Birchmier, Zendesk's Senior Director of WEM GTM, who shares tips to boost team performance and efficiency. Don’t miss this chance to learn directly from the creators and elevate your service management skills! Key Highlights Q&A with David Birchmier.