Teams | Collaboration | Customer Service | Project Management

Data Storytelling by Mauricio Bernardo da Silva

It happens to the best of us: We're presenting a crucial data analysis, but the key stakeholders keep nodding off, while others scroll their phones. Surely their lack of attention span is to blame… isn’t it? But there is something we can do to better hold attention. By tapping into storytelling techniques, we can build a storyline with actionable data insights to keep our audience engaged, from start to finish.

Tutorial: Using Collapsed Reply Threads on Mattermost

We're excited to announce the general availability release of Collapsed Reply Threads, our most requested feature ever. In this video, we'll walk you through what's new with the feature as well as give a quick rundown on how we use Collapsed Reply Threads here at Mattermost to be more productive.

Want to do more with less? Try some humility.

A new study has revealed findings that every leader of a large company should know. Why should every executive know about this new bit of research? The findings are essential for company leaders who want their organization to move with agility and focus because when valuable data, contacts, or best practices are locked away in a silo, information sharing can’t happen, and neither can doing more with less.

Managing Work and Customer Support with Remote Work Software

More and more teams are choosing to opt for working remotely. While remote work has many benefits, there are also challenges. One of the biggest challenges is facilitating team collaboration. While video calls and meetings can help, it is important for your team to know dynamically what others are working on or how they are progressing on tasks. Similarly, no matter where you are, monitoring and managing customer requests and responding efficiently is crucial.

The Rules of Engagement: How Employee Engagement Affects Burnout

When it comes to employee engagement, the thinking is typically that more is better. However, during the pandemic, employee engagement levels and employee well-being began to go in opposite directions. Read on to discover how too much engagement can be just as detrimental to employee well-being as too little - and what to do about it.

Windows 11 Upgrade? Try Digital Experience Monitoring

It feels like yesterday but believe it or not; it’s been over six months since Windows 11 was officially launched in the market. To be precise, the operating system came out on October 5, 2021. Compared to Windows 10, Windows 11 is packed with enhanced security features and provides faster access to services you already use, such as Microsoft Teams, Skype, the (new) Edge browser, and more. Most importantly, the OS centers on hybrid work and digital experience to empower remote learning.

Automatic Ticket Assignment: 3 Examples to Streamline your Service Desk

Automatic ticket assignment is one of the simplest yet crucial features of help desk software. It allows the workflow to keep moving, and at the same time assures an equal distribution of work - turning this into a great way to contribute to your agents’ mental health! As for service desk managers, the only steps to implement this are to consider the needs of the service desk, and the capabilities of the software.

9 Best Timekeeper Software For Businesses

Successful businesses recognize the value of time and spend it on growth opportunities that offer the highest returns. Moreover, you can accomplish business goals faster and strategize better to scale operations when you manage time better. And that’s why you need timekeeper software! With this automated time tracking system, you can manage employee time, create work schedules, reduce attendance errors, and boost organizational productivity.