The First Step in Developing a Knowledge Management System
A knowledge management system (KMS) gives internal and external users organized access to the necessary information.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
How to Implement Omnichannel Customer Support? Benefits, Tips, and Best Practices
The customer support landscape is ever-changing and expanding, increasing both users’ expectations and challenges for IT teams. In this context, offering omnichannel customer support is not an option anymore. Users expect to be able to contact the help desk through the channel that’s most convenient to them, and support teams must try their best to provide a multiplicity of platforms to submit requests while attending to all of them in an efficient way.
How to Foster Professional Development in the Workplace
There is an increasing demand from employees for organizations to support their professional development. On the other hand, companies perform better if they are active in the professional advancement of their workforce.
Mattermost for Microsoft Teams
Create an extended customization experience for technical and operational teams while staying firmly integrated into the Microsoft 365 all-employee platform.
5 Reasons To Offer Multiple Messaging Channels
In today’s fast-paced and digital world, messaging has become an increasingly popular form of communication for customers. It is important for companies to adapt to their customers' preferences in order to provide the highest levels of satisfaction, gain more customers, and provide the best customer experiences. That’s why we’re excited to announce the addition of two new messaging channels to our live chat software: WhatsApp and Google Business Messages.
Offline Mode in M-Files | The Smarter Way To Work
This video describes how you can make content available offline, how editing documents works in the offline mode, and what happens when you go back online. You can start using M-Files without a network connection by clicking your username in the top-right corner of the user interface and selecting "Go Offline" from the context menu. You will then have access to the Offline view, which shows all the objects that have been made available offline. In other words, the documents and objects in this view can be accessed even when a connection to M-Files Server is unavailable.
Norwegian Public Roads Administration selects M-Files for Document management.
Learn why Norwegian Public Roads Administration selected M-Files for its innovative approach to information management and how it will accelerate their digital journey.
Employee Experience: The Neglected Pillar of Future Readiness
Employee Experience: The Neglected Pillar of Future Readiness All companies are consistently working to improve both their company culture and their tech stack. However, it isn’t often that those two priorities overlap. According to Peter Fasano, a company’s ability to respond to change “lies at the intersection of technology and culture, and an organization investing in one may be woefully neglecting the other.”
Zendesk Customer Experience Trends 2023- Consumer well-being | Conversations with Zendesk
Customers want to be heard and brands must listen. It’s critical that leaders have a pulse on what customers are feeling – the good and the bad – and understand the pain points of a frustrating experience. However, businesses are unprepared to support customer well-being and emotions – only 22% of leaders say that customer sentiment is used to personalize the experience a customer receives.
Introducing Stealth Mode: A New Feature by Workstatus for Enhanced Productivity and Privacy
In this era of digitalization, remote working has become an everyday phenomenon for many businesses around the globe. Although this transition offers extraordinary adaptability and comfort, it also poses problems with efficiency and privacy. With employees spread across multiple locations, it is not always easy to keep tabs on their activities and ensure that information remains secure.