Teams | Collaboration | Customer Service | Project Management

Recently we shipped a new Interactive View - currently in beta - that makes it much quicker to investigate interesting changes to your metrics in Geckoboard, without jumping into more complicated tools. It’s currently available on Zendesk Support, Intercom, Facebook Ads, Google Analytics 4, Google Search Console, Shopify and Stripe widgets, on all plans.

Push notifications are a valuable tool for keeping users informed and increasing their engagement with your app. You can use push notifications to alert users about promotions, new content, or any other important updates. While push notifications are a powerful tool, setting up push notifications in iOS can be a daunting task that requires a significant amount of effort and time. Fortunately, the Courier iOS Mobile Notifications Software Development Kit (SDK) simplifies this process.

When something goes wrong in the office, it can throw off everyone’s day, especially when it comes to IT operations. Unfortunately, IT problems are bound to happen, no matter the precautions we take. That’s why the quick and effective incident response is key for IT teams, and why ITSM problem management software is a critical component in their arsenal.

Unlike interpersonal communication, which is a conversation between two and more people; intrapersonal communication is communication with yourself, reflecting on your thoughts, and getting to know yourself better. It’s super essential for personal growth and development and even has a big impact on your mental health and overall well-being.

Looking for help building your company's IT self-service portal? Then this article is for you! We're about to detail the ten self-service portal best practices you absolutely need to follow when creating it. From the design, delivery, and ongoing operation of a self-service portal to the critical mistakes to avoid when aiming for its success, here's a deep dive into practical advice derived from the real-world success of other organizations.

How to forge strong work relationships in remote teams.

When it comes to team collaboration, Cisco Jabber is a robust tool. It enables users to communicate with one another through multiple channels, including phone, video, VoIP, and instant messaging. These features make it a preferred option for businesses. But, in November 2022, Cisco announced its End-of-Life (EOL) and End-of-Support(EOS). It means Cisco will discontinue the development, sale, and support of Jabber. There will be no more software updates, security patches, and technical support.

The digital age brought a new commodity for businesses: data. Businesses are making huge strides in their operational efficiency by harnessing insights gleaned from this data through business process optimization. Business process optimization, or BPO, relies on this data and enables companies to fine-tune all sorts of processes. In some industries, especially those considered critical infrastructure, a strong business process optimization strategy is vital to their ability to keep pace with demand.

There are ways to integrate cross-channel notifications via individual APIs, but we’re here to provide you with a quick guide to send across your preferred channels in one single API call. This guide will focus on sending and automating messages via Slack, MS Teams, and any other channel of your choice from your Node.js applications. You can also automate Slack and Microsoft Teams notifications using Python. This blog is a comprehensive setup guide.