Teams | Collaboration | Customer Service | Project Management

Flowace : Single sign on SSO

Single sign-on (SSO) is your key to unlocking a world of convenience and security. Imagine logging in once in the morning and seamlessly accessing all your work applications, like Flowace, Google Drive, Slack, and Asana, without needing to remember multiple passwords. That's the power of SSO! It acts like a central hub, allowing you to use one set of credentials to access all your authorized applications. No more struggling to remember different passwords or wasting time logging in repeatedly.

Cut the Queue: an Insightful Approach to Reshaping Call Center Outcomes

Explore the benefits of integrating Insightful into call center monitoring operations. Learn how its smart metrics improve first call resolution, reduce average handling time, and enhance customer satisfaction scores, propelling your productivity with just one call center tool.

How to Make Sure Employees Are Working from Home Committedly: Strategies for Remote Work Management

Explore solutions to common remote work challenges such as decreased productivity and collaboration difficulties. Learn how to make sure employees are working from home effectively by relying on productivity and time monitoring tools.

The Future of Employee Experience with Jordan Katz, Chief Insights Officer at Simpplr

This episode features an interview with Jordan Katz, Chief Insights Officer at Simpplr. In this episode, Shawn and Jordan dive into Simpplr’s Future of Employee Experience Report. They discuss the importance of personalized and efficient communication platforms, analyzing diverse data sources to create a seamless employee experience, and taking a human-centered approach to AI.

The SURPRISING Way to Combat Client Churn w/ Jonathan Ewing

What if we told you there was a way to improve your client relationships and reduce churn before retention is even a concern? Jonathan Ewing, Director of APCO Worldwide, joins the podcast to talk about how agencies can foster positive relationships with clients and reduce churn even before the onboarding process is finished. He discusses the importance of predicting and acting on client needs, and how adjusting your services and strategies accordingly improves retention and keeps clients happy and satisfied from Day 1.

Past, Present, and Future of the Workplace

Trying to answer the question of what the future of the workplace will look like seems to be a never ending discussion. Of course, this interests both employers and employees, who tend to feel uncertain about the constantly changing landscape and put a lot of thought and effort into arriving prepared for what’s coming.

Zoom workplace AI revolutionizes team collaboration

With the launch of its AI-powered platform, Zoom Workplace, Zoom Video Communications has made a significant advancement in the rapidly changing field of digital workspaces. Together with updates to the AI Companion, this platform seeks to transform teamwork through increased output, smoother connections, and more flexible work arrangements. Here’s a closer look at how Zoom is changing the way people collaborate in contemporary offices.

Knowledge Work Automation Will Change Compliance

All companies rely on effective compliance to protect data and streamline business operations. The advantages of automating knowledge work are infinite. Companies can implement a comprehensive database to store institutional knowledge. This approach helps organizations minimize the risk of cyberattacks, avoid document mismanagement, and enhance workflows in every department. Organizations can then focus on superior customer service.

The Importance of Document Automation

When you envision “automation,” what comes to mind? For many people, it's images of large automotive assembly lines. Deploying robotic arms and other modern marvels, these manufacturing facilities are monuments to the power of automation. However, the real automation revolution today happens outside the manufacturing floor. In offices around the world, automation software is transforming knowledge work—particularly solutions that incorporate artificial intelligence (AI).