Teams | Collaboration | Customer Service | Project Management

Quiet quitting drains productivity and morale, but it’s preventable. Discover how to re-engage your team and use real-time insights from tools for managing remote workers to address disengagement.

Kudos to The Office of the Australian Information Commissioner (OAIC) which has produced an excellent report into the use of consumer messaging apps within the Australian government. Based on a survey of 22 government agencies, it is one of the few quantitative research papers addressing the issue.

Productivity tracking is the practice of monitoring how time and effort are spent on tasks, projects, and goals. It provides a data-driven view of your work habits, showing how efficiently (or inefficiently) you’re using your most limited resource—time. Instead of relying on assumptions or feelings of busyness, productivity tracking delivers real numbers. You can spot which tasks drain your energy, when your peak performance hours are, and where you lose focus.

Goals give structure to big-picture plans for your business—but they’re only useful if you can action on them. Lotte Vester, Head of Organizational Strategy at Asana, drives a process to guide teams through execution of goals. She helps transform broad initiatives into focused goals and Key Results (KRs) for Asana's dynamic teams. But she’s a one person team, and Asana is a multi-faceted, global organization. So she doesn’t try to do it alone.

Have you ever wondered why customer support operations feel like a maze? With so many customer communications across email, phone, chat, and social media, teams struggle with inefficiencies, siloed data, and poor customer context. When your customer service agents don’t have a 360-degree view of the customer, they waste time switching between systems—leading to slow resolutions and poor service experience.

Inclusion is key to retention. Explore strategies to foster diversity, build loyalty, and use remote work productivity tools to drive measurable results.