Teams | Collaboration | Customer Service | Project Management

Returning to the office isn’t appealing to many employees who’ve recently enjoyed the perks of working remotely. However, with these simple tactics, you can get even the most stubborn employees back to the office.

CX organisations come in all shapes, sizes and configurations. And there are challenges and opportunities in every single one of them. Zendesk surveyed nearly 5,000 customer service decision-makers around the world to find how their organisation’s adoption of customer service and support best practice improves its ability to deliver superior customer experience (CX). The resulting 2022 CX Accelerator report uncovers fascinating insights about real-life pain points and clear calls to action.

Multilingual support is a must when serving an international customer base: 75 percent of consumers from 29 countries say they’re more likely to purchase from the same brand again if customer care is in their language. That’s not only important for CX in general, but especially so in times when companies are tightening their belts and focusing on customer retention over acquisition: After all, wowing your existing customer base is 5x cheaper than acquiring new customers.

Nothing sweeter than new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

For outsourcing companies, the depth of connection and support experienced by frontline employees has a direct relationship to how empowered and enthusiastic they’ll feel about solving customer issues. That has a flow-on effect to your client churn and operational costs. Yet many BPOs lack a strategic focus on increasing employee engagement levels as a means to boost performance and profits.

Here are two startling facts to ponder— This spotlights something that organizations tend to gloss over: the need to enhance, and potentially maximize, employee experience at the workplace. When companies neglect this, employees check out mentally, so to speak. In turn, this affects organization-wide KPIs in a tangible manner. On the flip side, organizations that strive for better employee experience see a positive impact on their bottom line and margins.

Being an entrepreneur in the 21st century is a very different experience than it was even 10 years ago! Maybe some of you remember giving out presentation cards and running from one meeting to another, now the internet has changed everything! There are no more presentation cards, but QR codes you can scan to have all the information you need about a specific person. Yes, QR codes are EVERYWHERE!