Teams | Collaboration | Customer Service | Project Management

How IT Firms can Benefit from OneDesk's Powerful Features

Unlock OneDesk's powerful help desk and project management features to better manage your IT Firm. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk for Managed Service Providers (MSPs)

Learn how you can utilize OneDesk's helpdesk and project management features for Managed Service Providers (MSPs). OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

7 Best Everhour Alternatives (Features, Pricing, Ratings)

Looking for a great Everhour alternative? Everhour is a popular web-based productivity software that works as a simple start and stop time tracking tool. What makes it a little different is that it has a native integration feature with several popular workplace software. For example, in its Asana integration, it works as a timer for project tracking. However, with that being said, Everhour isn’t perfect.

3 Tips to Help Your Support Team Thrive Through the COVID-19 Pandemic

Some markets are starting to get ready for an upcoming (and progressive) return to the workplace. After several weeks of adapting to a new and uncertain situation, working from home and creating new routines… How can you now prepare your team for the comeback? First and most importantly, always follow your country’s guidelines regarding businesses’ re-openings!

Chat Essentials

Chat Supportive Actions Each chat conversation is supported by the following chat supportive actions to ease team communication and collaboration. When you right-click on any meesage, you would get a menu of chat supportive actions such as Reply, Forward, Copy, Edit, Delete, Recall, Flag, Respond Later and Info. {Alternatively you can hover on each chat message, you could find a small drop-down arrow icon. Click on it for the same chat suggestive menu}.

Integrations

Troop Messenger allows you to integrate with Google Drive, JIRA, GitHub, LDAP, Dropbox and if you want more, you can build automation with the APIs. Robust security, fingerprint access, End-to-End encryption add up to its list of features. The tool has a ‘privacy chat’ (Burnout) feature that allows users to chat confidentially in an incognito window where chat history gets deleted after the stipulated time.

Top 7 Kronos Competitors (Features, Pricing, Ratings)

Searching for the best Kronos competitors? Kronos is an employee productivity and HR management tool from Kronos Incorporated, a multinational workforce management company based in Lowell, Massachusetts. Unfortunately, Kronos isn’t perfect. For starters, it doesn’t allow you to account for offline work and it lacks advanced monitoring features like screenshot monitoring. Additionally, the Kronos mobile app isn’t as comprehensive as the desktop platform.

Part 2: Taking "On-hold" Out of B2B Customer Support

In Part 1 of this blog series we started exploring tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. Now in Part 2 of this series, we’ll explore one way that customers can speed up the time to ticket resolution with live chat. Let’s Chat!