Routing Your Tickets
See how you can make sure your customer's requests get to the right team or agent FAST! Saving your customers' time and increasing efficiency for your support team.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Manage Recurring Work with Retainers in Scoro
In this video, we'll show you how to plan, track, and invoice retainer projects in Scoro. Retainers are long-term partnerships where a client pays a fixed sum for a set number of hours or deliverables each period. While you enjoy a predictable revenue stream and workload, your client secures a strategic partner to help them achieve long-term goals. To set up a retainer in Scoro, simply toggle the switch to retainer when creating a new project.
How to promote a burnout-free workplace - Shauna Nuckles - Advocation
Shauna Nuckles, founder of Advocation, joins the podcast today to discuss how unhealthy work practices led to her own medical crisis. She discusses the three types of burnout, as well as the tactics she uses with her team to help agency leaders have honest, transparent conversations to promote a stress- and burnout-free workplace.
Troubleshooting Microsoft SharePoint
In this tutorial video, we’ll be walking you through troubleshooting Microsoft SharePoint issues for end users, utilizing CloudReady Synthetics and Service Watch Desktop and Service Watch Browser. Any performance or accessibility issues with SharePoint are extremely impactful to end users. There is also the support cost to consider as most organizations using SharePoint heavily have dedicated app owners focusing solely on making sure SharePoint is working optimally.
AI Tools, Concerns, and Possibilities with Carolyn Clark & Shaun Randol
This episode features an interview with Carolyn Clark and Shaun Randol. In this episode, Amanda, Carolyn, and Shaun take on the vast world of AI. They discuss how they use tools like ChatGPT in their everyday lives, the role AI plays in internal communications, and security and ethics concerns in this new landscape.
Finding an equilibrium between doomsday and enlightenment with AI
Hardly a day goes by without mention of ChatGPT and AI. It’s all around us in media and conversations. Join us as we talk to Carolyn Clark, VP of Employee Experience Strategy at Simpplr, and Shaun Randol, EIC of Digital Publications at LAM Research and find out about life after ChatGPT, how the communication landscape might look in the future, and how AI could influence the employee experience.
Automate work with rules
Work often includes necessary but repetitive steps. Handoffs to co-workers, approval processes, and triaging requests are all examples of essential, repetitive, and time-consuming work. In this video, learn how to use rules in Asana to automate common steps in your workflows.
Beyond the buzzwords: Why interpersonal skills matter at work
They’re so much more than resume fluff. Let’s give these “soft” skills the credit they deserve.
OZG, Onlinezugangsgesetz, or Online Access Act: Germany's path to digital transformation
OZG (Onlinezugangsgesetz) is the latest example of a European-based law that aims to improve the quality of public services for citizens. The German Online Access Act is yet to be fully implemented, but the implications are far-reaching. European countries often set the trends and standards with their legislation: will there be a spillover effect, and will other countries follow the German lead? This remains to be seen in the following years.
Preparing for Business Process Reengineering: Tips for Successful Change Management
You’ve likely heard the buzzword “business process reengineering,” but do you know what they mean? More importantly, do you know how BPR can impact your business? If you need more time, get ready to learn how this strategy can completely transform your operations. Business process reengineering, or BPR, is revamping existing business processes to achieve greater efficiency and increased productivity.