Free trial of Tymeshift 👉 https://zdsk.co/49vJdNq

At this webinar, we'll cover the most used Tymeshift Easter eggs that provide immediate value and enhance your Tymeshift experience.

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

🎛️How does Tymeshift looks inside Zendesk

0:00 - Intro

00:50 - Time Tracking for Check ins and General Tasks

01:13 - Schedule overview - Time offs and shift trades

02:37 - Time off management (Through managers perspective)

03:49 - Shifts Trade

05:00 - Pending schedule request

📅Schedule Overview

06:50 - Staffing panel overview

09:59 - Editing schedules with ease

12:34 - Importing CSV schedules

13:30 - Exporting CSV schedules

14:28 - Adding tasks

💡Hot Tips

17:58 - Finding our roadmap and latest updates

18:36 - Product Center

19:13 - Getting help from Tymeshift team

20:03 - Time Zones switcher

20:47 - Get Started button

22:10 - CMD + K

22:30 - Quick tips notifications

⚙️Admin Hot Tips

22:56 - Workstreams Recap

23:45 - Organizing workstreams by color

24:10 - Untracked Time best practices

25:10 - Workstreams overlapping situation

26:10 - Color tips

26:30 - Opening Zendesk ticket

📊Workstreams Hot Tips

27:12 - Optimising Workstreams descriptions

27:49 - User count on Workstreams

28:44 - Preview match for Workstreams conditions

🧩Teams Hot Tips

29:47 - Teams feature Overview

30:45 - Agent permissions

31:45 - Activity lock feature & Taks lock time limit

34:05 - Allow/Deny list for agents

🔮Forecast Hot Tips

35:50 - Creating a new folders to combine different types of work

37:04 - Exporting CSV from Forecast

37:40 - Importing Historical Volume

🧑‍💻Agent Activity Hot Tips

38:26 - How to edit activities in different ways

40:37 - CMD + F

🏅Attendence Hot Tips

41:34 - Filtering Options for Attendance

43:33 - Best Practices

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