💡 How data and technology fuel the customer experience and global expansion with @RivianOfficial's Diane Lye | Conversations with Zendesk Podcast
👉 Check out more podcast episodes: https://zdsk.co/3udvsTf

On this episode, we’re joined by Diane Lye, Chief Information Officer of Rivian. Diane shares her invaluable insights on leadership, the importance of meaningful work, and Rivian's mission-driven approach to creating sustainable technology for our planet's future.

🕰 Timestamps:

03:13 - Diane's early career as a demographer and statistician

05:31 - The customer-centric approach at Capital One

06:25 - Rivian's shift from R and D to manufacturing at scale

07:11 - Diane emphasizes the importance of meaningful work

12:25 - Focus on customer experience in electric vehicle ownership

19:37 - Rivian's opportunity to improve air quality in cities

21:06 - Leadership involves enabling and valuing team members

23:17 - Diane shares a personal story about customer experience

26:11 - Emphasizing the need for cybersecurity in the tech industry

28:16 - Rivian's mission to sustainably impact the planet

Resources mentioned:
🔗 Rivian: https://zdsk.co/3QXZAuP
🔗 Zendesk Community: https://zdsk.co/47AB3RM
🔗 Zendesk User Groups: https://zdsk.co/3QZHnwJ

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