Teams | Collaboration | Customer Service | Project Management

Every company wants to increase productivity in its sales department—that’s a given. What’s not a given, however, is exactly how your company goes about the process. Sales reps spend hours a day recreating work that shouldn’t have to be recreated.

Ensuring top-notch customer service must be one of your top priorities as a business owner. Customers want instant and reliable solutions, which means your call center efficiency needs to be at an optimum level at all times. With an efficient call center strategy, you can enhance your brand image and improve customer satisfaction. Wondering how you can achieve optimum call center efficiency? Don’t worry. We’ve got you covered.

Whether you’re a budding startup or an established business, contracting work to a third party in some of the top countries for outsourcing, like India and the Philippines, offers a ton of benefits. It can help you save costs, hire from a skilled talent pool, complete projects quickly, access flexible staffing, and more. In this article, we’ll explore the eight top countries for outsourcing your business activities.

One of Forbes’s top marketers shares his best tips for embracing digital-first tools and remote work.

Choose one of the top time tracker from 11 Hubstaff alternatives in 2021. Check their details, features and reviews.

Tracking employee work hours is an integral part of most businesses. It helps you analyze employee productivity and even pay your hourly employees accordingly. And one way to track employee time is to use a spreadsheet tool like Google Sheets. With a Google Sheets time card template, you can keep track of what tasks an employee works on in a given period and the time taken for each task.

Enterprise leaders are looking for ways to optimize the employee experience in order to attract and retain the best talent.

As I write this blog on IT service management (ITSM) predictions for 2022, I’m not entirely sure where 2021 disappeared to. 2021 went very much the way of 2020 for many IT organizations. However, it did see the replacement of 2020’s need to rapidly move employees to homeworking (and changing IT services and support capabilities to reflect new ways of working) with the need to return some employees to office-based working.