Teams | Collaboration | Customer Service | Project Management

teamsupport

What Is Customer Intelligence Software? A Guide for B2B SaaS Teams

Mar 27, 2026 By Amanda Davis In TeamSupport
For B2B SaaS companies, customer relationships don’t end after the sale. Revenue depends on adoption, expansion, and renewal—which means understanding customers deeply over time. That’s where customer intelligence software comes in. Customer intelligence is the process of collecting and analyzing data about customer behavior, interactions, and sentiment in order to improve decision-making and strengthen relationships.
Read Post
teamsupport

The Definitive Guide to B2B Customer Intelligence Solutions for Success Leaders

Mar 27, 2026 By Amanda Davis In TeamSupport
Customer intelligence is now the operating system of B2B customer success. The best customer intelligence tool for B2B customer service is one that unifies account-level data, converts signals into prioritized actions, and plugs seamlessly into your support and CRM ecosystem.
Read Post
asana

Asana app in ChatGPT: go from ideas to action

Mar 27, 2026 By Asana In Asana
You just spent 30 minutes in ChatGPT working through an idea — outlining a campaign, mapping out next steps, pressure-testing a plan. It’s clear, structured, and actually feels ready to go. Now what? Copy it into your team’s tools? Recreate the work, assign owners, figure out where everything lives, and get everyone aligned? The thinking and ideation part is solved. The coordination and execution part isn’t. Real work doesn’t stay with one person.
Read Post
Workstatus

Why Service Businesses Struggle With Utilization Visibility (And How to Fix It)

Mar 27, 2026 By Prerna In WorkStatus
Have you ever considered that you ended a very busy workday with your teams doing a lot, but still, for some reason, you can’t clearly say what actually moved the business forward? This is quite a challenge that many service leaders face. Tasks are happening everywhere, like: But when the time comes to check margins and project health, clarity is missing.
Read Post
slack

Slack Feature Drop: Your Productivity is Springing Forward

Mar 27, 2026 By the team at Slack In Slack
March means springing forward — and this year, your productivity gets to come along. Work is never just about getting things done. It’s about having the right context at the right moment, and having the right knowledge and the right tools to do what you need to do — all without without losing time switching between apps, hunting through inboxes, or starting from scratch. This March, we delivered updates that give that time back.
Read Post

We Cancelled 60% of Our Meetings. Here's the Screen That Did It. | Work Intelligence for IT Leaders

Mar 27, 2026 By Workstatus In WorkStatus
If your team's biggest meetings are just answers to "what's the status?" — you don't have a meeting problem. You have a visibility problem. Workstatus gives IT firms, agencies, and BPOs one real-time view of: Who's billable and who isn't Where team utilization actually stands Which projects are at risk — before deadlines slip Workload health across every team member No more chasing updates. No more finding out too late. No more meetings that exist just because nobody can see what's happening.
View Video
Vivantio

Vivantio Secures Strategic Investment from Oakman to Accelerate Global Growth & Product Innovation

Mar 27, 2026 By Greg Rich, CEO In Vivantio
Service organizations are under pressure like never before. More tickets. More channels. Higher expectations. Less tolerance for delays. And yet—many teams are still working with tools that weren’t built for how modern service actually operates.
Read Post

Copyright © 2026 OpsMatters™. All rights reserved.