Teams | Collaboration | Customer Service | Project Management

Industry research has shown the increasing popularity of self-service from both company and customer perspectives. One report from Software Advice validates that self-service really does have a positive and measurable impact on both quality and quantity of customer service issues requiring an agent’s attention. Over 75% of respondents confirmed that First Level Resolution, First Contact Resolution, Cost Per Contact, and Cost Per Incident were improved.

Some of the most iconic brands started during crises. As documented in an Entrepreneur article, the Hyatt hotel franchise launched during the 1957-1958 economic recession. Microsoft was founded during the oil embargo in the mid-1970s, and several prominent tech brands, including Uber and Airbnb, were created during the Great Recession. For today’s entrepreneurs, the lesson is simple: Don’t let these uniquely disruptive times deter innovation. Many are already embracing this mindset.

The recent implementation of privacy labels in Apple’s App Store have ignited a new wave of discussions over privacy concerns with technology applications. Users now have greater visibility into the type of data that is collected, who that data is shared with and how it is used.

In October 2020, we launched our brand new conferencing capabilities, expanding our video limits to 12 and audio limits to 25 participants. We received resoundingly positive feedback on how vital this increased capacity was for collaboration and communication in the COVID era. Since that initial launch, we have received tons of valuable feedback from our customers about the conferencing experience.

At Asana we’re big on knowing who’s doing what by when—and that includes knowing when your own tasks are due. That’s why we created My Tasks—your one-stop-shop for viewing all of the work assigned to you in one central place. Whether you’re new to Asana or an Asana power user, My Tasks is the best way to make sure none of your work falls through the cracks. View your tasks in List, Calendar, or Board View, and create custom sections to make My Tasks work for you.

One of the key areas to business growth is understanding your customers and delivering against their needs. Many businesses are now using behavioural based personas to design better customer journeys. Behavioural personas are based on research about how your customers interact with your organisation. They can provide you with insights on why customers do what they do. They help you identify the motivations behind customer’s decisions and the experiences they expect from your business.

Integrating TrackingTime with other business tools such as Asana, Trello, Google Workspace, or Microsoft Teams will allow you to maintain centralized control of all your work tasks. In other words, you will save up the time you usually waste changing tools and finding or duplicating work in multiple locations. Therefore, you will improve your workflow and decrease procrastination.