Teams | Collaboration | Customer Service | Project Management

Approximately 96% of business leaders reported that focusing on agent experiences makes it easier to retain top talent. That’s not all. An astounding 87% of business leaders also shared that prioritizing employee happiness will give them a competitive advantage. Despite these findings, only 19% of companies have made agent experience their strategic priority. As a result, poor agent experience contributes to high turnover rates, especially for contact center agents.

Stephanie Briggs, director of employee experience at Ivanti, knows what it takes to provide the ideal employee experience. Storytellers are a special breed of people who understand the nuance of communication and the sacredness of words. They comprehend how people may need to hear messages in various ways to grasp a story’s essence and inner meaning. You’re a lucky company when you have such an individual leading your employee experience.

Modern business marketing is awash in initiatives, processes, data, and metrics — from referral traffic to new visitors on the website to an alphabet soup of KPIs, there’s a lot to keep track of. And that’s before we start doing any of the actual work of marketing! Marketing OKRs (we know, yet another acronym!) are one way to cut through the noise and align your marketing efforts around something coherent and achievable.

How often do you hear yourself saying, I’ll get to that later, or Can it wait until tomorrow? Do you often work on small, unimportant tasks while larger, more significant ones wait on your to-do list? If so, it might be time to eat that frog. The eat that frog technique will help change your mind about what’s important and get you moving in the right direction. Once you start using this technique, you’ll find that your productivity skyrockets and stress decreases significantly.

Imagine you just bought a brand new guitar and you’re ready to shred. Your amp is on and set high, your cords are all plugged in, you’re ready to jam. You strum an E major chord only to find that it plays an F minor – not good. You just want to noodle over Baba O’Reilly but now you have to call support, explain a whole spiel, and potentially deal with long wait times and some irritating back-and-forth until you can finally realize your inner Sister Rosetta Tharpe.

You delivered the product/services, everything was on time, and everyone worked hard, but something is amiss. Maybe the product’s quality is lacking, or the project itself wasn’t very high-quality. Often we are so focused on delivering the products/services on time that we forget a very essential aspect of the project. Project quality management. Quality precedes quantity; that has been the motto for years.