Teams | Collaboration | Customer Service | Project Management

teamwork

What's new in Teamwork.com | April 2026

Apr 30, 2026 By Jordan Wellin In Teamwork
April’s roundup is all about giving you more control and clarity across your work—from the new Insights Panel that brings customizable, widget-based reporting into a single view, to deeper AI integrations with Claude Cowork for real-time project insights. We’ve also introduced more flexible quote settings, expanded automation capabilities across the platform, and given you more visibility over Scheduled Reports.
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View AI agent conversations as tickets in Agent Workspace | Zendesk demo video

Apr 30, 2026 By Zendesk In Zendesk
Give your team full visibility into AI-powered conversations within Agent Workspace and Support. Previously, AI agent conversations were only briefly visible in Admin Center. Now, every AI conversation becomes a ticket at the start, visible in Agent Workspace. In this video, we'll show you how to surface these tickets, create filtered views, and explore how these tickets give you deeper insight into your automated resolutions. Ideal for teams scaling support with AI.
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miro

What's New: What we launched in April 2026

Apr 29, 2026 By Natalia Toborek In Miro
AI is rapidly changing how teams build, decide, and ship. But here’s what the teams in the lead have already figured out: the difference between AI that’s helpful and AI that’s truly transformative comes down to three things. The context you feed it. The speed at which your team can get on the same page. And whether you’re building on your team’s collective intelligence — not just one person’s prompt.
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onedesk

Managing Project Intake for Service Businesses

Apr 29, 2026 By Erin Richardson In OneDesk
Projects are super important to a service-based business. But the actual intake process can be complicated, usually due to a lack of organization and formal processes. How do you decide what to take on? How do you make sure you don’t overpromise and underdeliver? The answer is a Project Intake Process, and if you aren’t using PSA (Professional Services Automation) software like OneDesk to handle it, you’re probably working harder than you need to.
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