Teams | Collaboration | Customer Service | Project Management

How to demote or remove agents

Learn how to correctly remove unwanted agents from your account. Follow these steps to properly reassign tickets and preserve ticket interactions from agents who are no longer part of your account. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Top 10 HR Communication Tools to Connect and Engage Teams

Recruiting and onboarding talent these days is less a routine task and more a mythic search for the golden fleece. You’ve at last gotten the right person through the door, and you realize the actual work has just started. And then, out of the blue, there’s a policy shift. Something big. Something that all of the staff need to be aware of. But how do you spread the message? Grab a megaphone and shout it across the office? Doesn’t quite work when half your staff is working remotely.

Remote Work vs. Hybrid Work: Which One is the Better Choice?

Remote work vs. hybrid work: which one is the right choice? You must also be asking yourself this question. Let’s face it, hardly anyone wants to clock in daily for in-office work. Neither do they deserve it. Such is life these days. In this fast-paced world, it is essential to manage both work and personal life without compromising the quality of either. Here’s the truth.

Bringing Crisis Communication to the Forefront: Wire x Future Intelligence at FIFA

On June 3, Wire and Future Intelligence Group co-hosted a one-of-a-kind event at the iconic FIFA Museum in Zurich. Against a backdrop of historic milestones and modern tech, we welcomed a curated audience of European decision-makers, cyber resilience leaders, and operational experts for a high-impact conversation on one of the most urgent topics facing organizations today: secure crisis communication. This wasn’t just a showcase; it was a challenge to rethink how we prepare for the unexpected.

8 time management and organizational skills to master

Why does your day feel full, yet nothing actually gets done? It’s like pouring water into a leaky bucket. You’re constantly working, but nothing seems to stick. As a result, your to-do list continues to grow longer. If you’re always behind, struggling to stay organized, or unsure how to prioritize your next move, the real issue might not be time itself. In many cases, the problem boils down to not having a clear system in place.

How to Attract and Retain Top Talent in 2025

In 2025, a competitive salary alone is no longer sufficient to attract and retain high-performing professionals. Today’s top talent expects purpose-driven work, flexible conditions, growth opportunities, and a people-first culture. To remain competitive, organizations must offer a comprehensive and authentic employee experience that goes far beyond compensation. The following strategies outline how forward-thinking companies are meeting evolving workforce expectations.

How to set OKRs

Successful companies don’t just dream big; they follow through. Learn how to implement OKRs to help your teams set strategic goals, measure what matters, and stay on track. Learn how to set goals, define key results, and connect daily work to company priorities. It’s easy to look at successful businesses and assume it was their core idea that got them where they are. Intel invented the microchip, Netflix pioneered on-demand video streaming, and Google built the modern search engine.