Teams | Collaboration | Customer Service | Project Management

Retainer agreement: Is it right for your agency?

How do you create long-term relationships with clients? You want to provide enough value to keep clients coming back for more, but this is tough when you don't know if the client will stick around. That’s why many agencies use retainer agreements: to ensure reliable relationships and revenue. But (like everything else in the business world), retainer agreements come with both benefits and drawbacks.

5 tips to improve external communication with Slack

Learn 5 tips to communicate more effectively with external teams and partners with Slack by bringing everyone together (via Slack Connect), collaborating in real time with files, threads, huddles and emojis, never forgetting a task with reminders and saved items, speeding up collaboration with 3rd-party integrations and keeping everything open and secure. ABOUT SLACK: Slack is a productivity platform for business that connects people to the information they need. By bringing people together to work as one unified team, Slack transforms the way organizations communicate.

Geofence Attendance Tracking: Top 11 Reasons To Switch

Traditional attendance tracking methods are time-consuming and prone to error. As a result, businesses are now embracing Geofence attendance tracking – a one-stop solution for managing employee attendance. Geofence attendance tracking not only simplifies the process, it also enhances efficiency like never before. From eliminating manual errors to enhancing security measures, there are countless reasons why switching to geofence attendance tracking can be instrumental for your organization.

Career Coaching: A Powerful Weapon For Increased Productivity

In a world where competition is as fierce as a Monday morning without coffee, it’s no wonder that individuals are on a run to boost their productivity and conquer their professional goals. But don’t worry, we have a secret weapon just for the right purpose: career coaching! Yes, you heard it right. Career coaching is the not-so-secret-anymore sauce that has taken the working world by storm.

Introducing Clients View: The one place to oversee your clients and their projects

Note: If you aren’t seeing Clients in your left-side navigation, not to worry! Click here to learn about how to enable it. When managing multiple clients and their projects, the last thing you need to worry about is manually cobbling together metrics across their projects just to get a sense of how things are going, or realizing you have a client directory with gaps and outdated information. Being the only platform built to run client work, we have just the fix for you!

Navigating the Intersection of Service and Technology

Turning the corner into the second half of our ten-part series covering The Complete Guide to Customer Service Transformation, the sixth post of this series will dive into the intersection of service and technology. In the digital age, it’s not just about having data; it’s about leveraging that data to improve customer service and satisfaction.

Mastering Basecamp: Boosting Productivity with Time Tracking and Integrations

Basecamp has long been a trusted project management tool for teams worldwide. Its intuitive interface and robust features have made it a favorite among professionals in various industries. However, did you know that by leveraging Basecamp’s time tracking capabilities and integrating powerful tools, you can take your productivity and project management efficiency to new heights?

Element X - experience the future of Element!

OMG it’s fast! Element X isn’t just the fastest Matrix client ever - it’s up to 6000x faster than any other Matrix client. Faster than a cheetah, a peregrine falcon, or a speeding bullet! Faster than light! Faster than light in a vacuum!! Seriously, Element X is a transformation and we’re outrageously proud of it. Not only is it faster, but it’s also got a vastly improved interface which delivers a far better user experience.