Teams | Collaboration | Customer Service | Project Management

What is Customer Lifecycle Management?

When you have access to customer data for every stage in the buyer journey, you are able to manage your customer lifecycle better. Therefore, it is important for you to understand the key difference between the buyer journey and the customer lifecycle, so that you can cater to your customer pain points and deliver a positive customer experience every single time.

Why Monitor Employees? (Reasons And Ethical Considerations)

Employee monitoring tools are popular among small businesses and major companies, especially with the growth of remote workspaces due to the pandemic. But why monitor employees? Employee monitoring tools help track time and productivity levels, among other features. The right monitoring tools are employee-friendly, helping teams track and improve their work efficiency. In this article, we’ll explore seven reasons why you should monitor employees.

Time Tracking Notebook: Benefits, Drawbacks, Alternatives

Businesses use a time tracking notebook for recording details on employee work time. This includes clock in and out times, total working hours, etc. These notebooks can also help gauge project progress using relevant attendance data. But a time tracking notebook may not suit all businesses as it requires employees to enter data manually. You’ll need to learn in detail about a time tracking notebook to ensure it’s best for your business.

OneDesk - Getting Started: Financials

The Financials application allows you to plan, track, and monitor the finances surrounding your tickets, tasks, and projects. Learn the basics of the Financials application. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

6 Best Project Management Software For Nonprofits

Many nonprofits run campaigns or projects in more than one country. As a result, nonprofits project managers have to coordinate globally distributed teams, communicate with donors, and handle other essential project tasks. That can be overwhelming for most project leads and teams and cause a project to delay beyond set timelines. It’s why organizations should invest in good project management software for nonprofits.

Google Chat upgrade and FigJam: What's New in Asana, June 2022

At Asana, we’re all about helping teams maintain focus and alignment. That includes streamlining collaboration across applications. It’s no secret that juggling multiple tools slows down productivity. According to the 2022 Anatomy of Work Index, knowledge workers switch between 9 apps per day, leading to a heavy distraction tax. Luckily, there are ways to combat this digital overload.

What is Service Recovery? All Your Questions Answered.

Imagine visiting a particular restaurant once a month. One fine day, you are denied entry despite having made a reservation. The staff informs you that the restaurant is booked out and they are unable to find your reservation. This experience is likely to change your perception of this place and you might reconsider your next visit. But as you make your way out, the manager walks up to you and offers you their best table.