You've heard them before. You might have even thought it yourself at one time. But be on the lookout for these 5 Customer Service fallacies ready to sink the unwary in 2021.

Bill Gates was quoted saying, “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.” Workflow automation is one of the finest methods deployed to succeed in business. It is considered the ultimate alternative to traditional inefficient and time-consuming business processes. The objective of a business is to reduce operational costs while ROI increases.

With so many brands and competitors out there, customers have an extremely high expectation for your customer service and care. Having a great customer experience (CX) team helps with client satisfaction, retention, and referral. All three of these are at the bottom of the marketing funnel and are key to growing your business. To truly understand your customers’ expectations, you must diligently study your CX and pain points.

In a world of distributed and hybrid work, it’s more important than ever for organizations to create seamless workflows that empower collaboration and enhance cross-functional visibility. That’s why we launched Asana Partners, a single platform for distributed work that connects over 200 essential application partners.

HaloITSM is proud to announce its partnership with the British number 1 tennis player, Dan Evans, up until the end of 2021. As a British organisation, we are delighted to support an athlete that not only represents our nation but inspires the up and coming generation.

As we head into the second quarter of the year, we would like to take the opportunity to provide you with an overview of some of the new HaloITSM features that were recently released. As an organisation, we would like to thank all of those who have provided feedback and suggestions for new features. We have and continue to take into account our clients ideas, in addition to our pool of thoughts internally.

Are poor productivity and dissatisfied customers one of the biggest challenges for your company? Do your employees lack a clear understanding of their roles and Standard Operating Procedures? Is your company struggling with operational efficiency?

In today’s business environment, consumers and organizations have a different relationship altogether. Modern consumers have become more informed, and are not driven merely by quality or low prices. Gone are the days of product-oriented advertisements that focused just on the tangible benefits of a product or where premium quality was associated with better brands.

If you want to improve your customer operations, your attention must turn to your NPS score. The Net Promoter Score for your organization should never be overlooked. This can provide you with vital insights into how your services are perceived by customers. Those actively attempting to improve their NPS scores should focus on improving customer operations. Those running customer-centric businesses recognize the undeniable importance of operating around their needs.