Teams | Collaboration | Customer Service | Project Management

Vivantio’s service management tool is flexible for a reason – that’s what our customers need. No matter what industry you serve, our service management software can meet the unique demands of any department receiving internal or external requests, like Accounting and Finance, for one. Watch the video to learn why Vivantio has become a popular solution for accounting and finance teams around the world.

Though change is not a new concept in IT -- one might say it is intrinsic to the very nature of it -- the rate of change has accelerated dramatically over the last few years. We’ve recognized that people are everything and that we need to use technology to do more of the heavy lifting. This blog will look at how to automate customer service, streamlining IT support and improving your organization’s overall service delivery.

In an industry already loaded with jargon, it's easy to feel overwhelmed. If you've never heard of Configuration and Change Management (CCM), you might be wondering: Is it the same as run-of-the-mill change management? Is it a combination of the dual concepts of change management and configuration management? A new, third thing entirely? Our guide will help you navigate these troubled waters with ease.

Are you running a local Small Business Development Center (SBDC)? There has never been a better time to embrace the potential of cloud technology solutions. To successfully provide small business owners and entrepreneurs with the skills and resources they need to succeed, you must have access to robust cloud solutions to accelerate your operations. ‍ In this turbulent economic environment, it’s never been more important for entrepreneurs and small business owners to have a local SBDC.

Project management is hard. Even if you arm yourself with the best team and the best resources, unexpected issues may arise creating delays or other bottlenecks. In fact, according to a 2021 report, the role of project managers is so stressful that 37% of them have considered leaving their jobs. The good news is that, over the decades, the industry has developed frameworks to consistently deliver projects without exceeding the resources or missing the deadlines.

Client project management can present a range of challenges. Establishing solid working relationships with your clients is critical to retention. These are the foundation of any successful service business. If you’re unable to inspire retention and suffer from high churn, this can throw the sustainability of your service business into question. So, what’s the secret to success?

It is very common for outsiders to the world of IT (or at least people who aren't familiar with the ITIL framework) to think of "incidents" and "problems" as synonyms. You can’t really blame them, as people tend to use these two terms interchangeably in everyday life. However, in the world of IT service management (ITSM), these two terms are inextricably linked but not the same.

In late 2019, Wake Forest University (WFU) was faced with a problem. The company providing their service management platform wanted to start charging an additional $30,000 year for new servers. The director of the Physical Security Technology and Deacon One Card office (PSTDOC) decided that perhaps now was a good time to find a new solution and asked administrator David Cowan to head up the search.

With so much information that’s repurposed, repackaged, and frankly, not worth even a passing glance, it makes sense to be a bit cynical when it comes to blog content. When everybody seems to be doing the same thing, originality and good writing are rare features that should be celebrated. Since we’re content snobs ourselves, we thought we’d share our take on the 10 best ITSM blogs with you.