A new feature in InvGate Service Desk has been added to the workflow engine. This feature will help teams coordinate semi-structured work where planning the work occurs during one stage of the workflow and then those tasks are fulfilled in another. This is particularly common in Change Management scenarios where: This is great for structured work which is semi-flexible.
ITIL is widely considered the gold standard when it comes to IT Service Management (ITSM) best practices and some of the most successful companies in the business have been using it and its multiple iterations over the years. Though we won’t go into detail as to what ITIL is (we’ve got a Definitive ITIL Guide for those who want a complete rundown), it could be quickly defined as a set of suggestions, best practices, and different approaches of how to do ITSM.
Are you looking for ways to improve your business workflow? You need to start investigating workflow automation tools. With the right tool in hand, you can eliminate administrative tasks and focus on high-value customer-facing activities. Workflow automation is a powerful way to improve team productivity and unlock the growth potential of your small business. There has never been a more important time for businesses to embrace workflow automation tools.
IT help desk agent productivity is a much-discussed subject, but one that few seem to actually get a handle on. But what are the basics when it comes to increasing the productivity of your service desk agents and still treating them with kindness and empathy? Today, we’ll find out. Plus, we’ll offer some common-sense tips to get you on the right track. If there’s one thing that we can take for granted in the world, it’s that customers need around-the-clock service.
Brand awareness is a life-line for a small business. This means that customers recognize and trust the company. You don’t have to spend thousands on a marketing campaign to get noticed in the world. Instead, entrepreneurs and business owners need to focus on the details and make use of the internet. Consistently using the following seven tips will help a business make their way in the world.
Customer-centered business practices have become a major focal point in IT innovation. The advent of massive communication has brought forth a big challenge, however: how does one provide a top-notch customer experience when there are so many factors to account for? The market’s answer to this conundrum is monitoring software.
Customer support software is a gamechanger for ambitious consulting firms. If you’re trying to scale your consulting business but lack the systems to support your growth, you should explore the potential of customer support software. This will enable you to successfully provide all of your clients with consistent and exceptional support. Let’s explore this further.
Business consulting software is the missing piece of the puzzle for many consulting businesses that are struggling to facilitate growth. With the right tools and systems at your disposal, it's possible to build a scalable consulting business that fires on all cylinders. Many underestimate the importance of picking the right software solutions to power a consulting business operation.
With the advent of cloud services and their flexibility in terms of both accessibility and pricing, many companies moving from an on-premise model to a cloud/hosted model. This has become especially true when it comes to service desk operations since they require constant software and hardware support as well as a robust ticketing system that can keep up with user demand.
