Teams | Collaboration | Customer Service | Project Management

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How to Improve Employee Performance [16 Useful Strategies]

Improving employee performance is crucial for any business that wants to grow and keep growing. High-performing teams don’t just get more done, they lift everyone’s spirits and create a culture that’s always improving. In this article, we’ll explore practical and proven strategies for improving employee performance by focusing on management, training, motivation, and technology.
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Why Your Desktop-as-a-Service (DaaS) Is Causing More Support Tickets

As organizations continue to embrace digital transformation, Desktop-as-a-Service (DaaS) has become a popular solution for delivering virtual desktop environments to employees. With the flexibility, scalability, and security Virtual Desktop Infrastructure (VDI) offers, DaaS has the potential to streamline operations and boost productivity. However, this technology is not without its challenges, particularly when it comes to managing and monitoring end-user digital experience or DEX/DEM.

Omnichannel AI Agents Live Demo: AI Summit Deep Dive

At our Zendesk AI Summit Deep Dive Community Event Solutions Consultant Gregory Lindley showed how the power of Omnichannel AI Agents can be leveraged to resolve up to 80%+ customer queries across any channel. Including support for email or voice—providing consistent and accurate support wherever customers engage.

When is the Best Time for Businesses to Outsource to India?

There are many reasons why business owners may outsource to India. India is known for its low labor costs, and many Indians speak English as a second language, making communication easier. For example, outsourcing to Indian developer software could save the cost 65% compared to developers’ cost from western countries. Additionally, the country has a rapidly growing economy and is known for its high-quality production.

8 Practical Ways to Improve Team Productivity

In the current working culture, driving productivity is not just a KRA for the leaders. Rather, it has become a necessity. A productivity survey suggests that 48% of employees admit that they are productive for less than 75% of their working hours. Managers are constantly looking for different ways to improve team productivity. A productive team helps meet deadlines and drives growth within the organization. Maintaining consistent productivity can be challenging.

How to create the perfect design brief template

Working in design and marketing is often fast-paced, as trends change quickly—what's relevant today might not be relevant tomorrow. As a result, agencies often face several challenges as they juggle multiple clients, manage tight deadlines, and try to keep everyone on the same page. Miscommunication and unclear expectations can result in frustration and wasted time.

5 Tips for Creating Effective Workload Management

Did you know that more than half of organizations have experienced a failed project within the past year? While it’s easy to blame market conditions, competitors, or insufficient resources, the usual culprit is often much closer to home. A lack of effective workload management, strong leadership, and streamlined processes are common factors that impact a project’s success.