Teams | Collaboration | Customer Service | Project Management

We’re living in a fast-paced world where technological innovations are drastically changing the way we live, work, and communicate. While everyone is concerned about AI, another development scared people to some extent – 5G. This is the fifth generation of wireless technology that acts as a revolutionary force with various applications. Having this in mind, we can indeed say that 5G is one significant change in the last few years.

Mobile apps have become indispensable for almost any job. One way or another, employees use them to access their work platforms from anywhere at any time. And that’s the kind of flexibility we aimed to improve with the new InvGate Service Desk mobile app. If your organization offers multi-site support across diverse locations or provides remote IT support, having a mobile help desk is absolutely indispensable for agents to provide consistent help despite the device where they choose to do so.

Is your business fully equipped to harness the potential of a mobile workforce in 2024? With the Mobile Workforce Management Market experiencing a significant surge, reaching a valuation of USD 3.89 Billion in 2020 and projected to hit USD 10.46 Billion by 2028 at a remarkable CAGR of 13.16%, the need for robust mobile workforce software has never been more crucial.

Are you part of the rapidly growing mobile workforce or leading a team navigating the nuances of remote collaboration? In an era where flexibility and adaptability are paramount, the mobile workforce has become an integral component of modern businesses. As we enter 2024, the need for effective mobile workforce strategies has never been more crucial. This blog explores five key strategies tailored to elevate your mobile workforce management in the dynamic landscape of 2023.

Earlier this year, we relaunched our Android-App on a completely new codebase and switched to a new underlying development framework to enhance stability, performance, and security for our users. Due to this step, some features had to be removed for a while – but they are all coming back.

Push notifications have carved their own niche as a powerful tool for continuous user engagement. Regardless of whether an app is actively in use, they deliver your messages straight to your user's device. Two useful tools to enhance your push notification strategy are Segment and Courier. In this article, we show you how to set up Courier to listen to your Segment events and then send push notifications to an Android device based on data from these events.

Perhaps because we are constantly swamped with push notifications, they can go overlooked as a messaging category. They are nevertheless an important medium of modern communication, and a more diverse one than you might think. Push notifications initialize interactions between a recipient and a sender, in an era of communication where response times are measured in seconds. Such high-frequency information requires effective distillation to remain efficient and to avoid flooding recipients with noise.

Firebase offers useful SDKs for both iOS and Android apps. It provides database services, analytics, and push notification tools. It also works with most programming languages, including Swift. If you're reading this article, you've probably already come across Firebase and its Cloud Messaging tool, which can be used to send push notifications to both Android and iOS devices.

With mobile devices becoming ever more frequent in everyday work operations, ITSM solutions are incorporating a mobile help desk alternative to attend to the needs of remote support and faster ticket resolution. Both agents and end-users stand to benefit from its accessibility and enhanced operations. However, to work properly and encourage effective adoption, these solutions must include certain key features.