Teams | Collaboration | Customer Service | Project Management

InvGate

Rogue Device Detection in 5 Simple Steps

Dec 21, 2023 By Emiliano Pardo Saguier In InvGate

Rogue devices are sneaky intruders that can threaten your network security. How would you feel if someone quietly crept up to your door night after night? Just as it would unsettle you in the real world, rogue devices do the same in the digital one. The difference is that, in the digital space, an IT Asset Management (ITAM) strategy stands guard.

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Elevating Customer Experience with Greg Rich

Dec 21, 2023 By Vivantio In Vivantio
Watch and gain insights from Vivantio CEO and Founder, Greg Rich, on how the emerging trend of treating customer service teams as profit centers can be a vital tool towards business growth. Learn how companies are using Vivantio to support external customers and drive business success through retention, renewals, upselling, and enhanced sales. This video highlights the increasing demands on customer service teams and how Vivantio's innovative tools and services help to elevate the customer experience in today's dynamic business landscape. #Vivantio #ServiceManagement #CustomerServiceExcellence #ProfitCenter #BusinessGrowth #customerretention #ServiceInnovation #customerexperience #techsolutions #b2bsaas.
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startingpoint

Customer Satisfaction Workflows: Why They Matter & Key Elements

Dec 20, 2023 By StartingPoint In StartingPoint
Customer satisfaction workflows play a critical role in delivering exceptional experiences. The efficiency and effectiveness of these interactions mold the overall experience. Think of these workflows as a synchronized machine that manages customer interactions routinely. The objective is clear: to meet and exceed customer expectations consistently. With effective design and implementation, these customer satisfaction workflows can transform the customer journey, enhancing your brand's reputation.
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teamsupport

Elevating Customer Support: Five Goals to Focus On

Dec 20, 2023 By TeamSupport In TeamSupport
In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand.
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InvGate

The Top 5 IT Service Management Trends for 2024

Dec 19, 2023 By Manuela Aggio In InvGate
The year is coming to an end and it’s a good time to take a minute, reflect on what occurred during the last months, and have a look at what the future might bring to make sure we are prepared. Particularly in an innovative and fast-paced environment like IT, taking this time can be a real game-changer for ITSM professionals to ensure they are on track with new trends and industry upcomings.
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OneDesk - Quoting

Dec 18, 2023 By OneDesk In OneDesk
Quote for your services based on project templates. Send quotes directly from OneDesk then convert accepted quotes to invoices. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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teamsupport

TeamSupport | Five Ways to Respond to Angry Customers this Holiday Season

Dec 18, 2023 By TeamSupport In TeamSupport

“It’s the most wonderful time of the year” doesn’t always ring true for customer service or support teams. Though some industries might slow down during the month of December, others get more hectic and tensions can run high. Ever wonder what to say to diffuse the situation when a customer is ranting and raving about a problem that’s difficult to solve? Here are five pro tips from customer service veterans.

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