Teams | Collaboration | Customer Service | Project Management

The Essential Guide to Creating a Service Catalog

Imagine a place where every employee can find accurate answers to their IT questions and requests — a centralized hub where every service offered by the IT department is organized, described, and well-explained. This utopia within the IT Service Management (ITSM) world is known as the service catalog, and we're here to guide you in building one that is both effective and easy to navigate.

Career Development in IT: 5 Pros Weigh in [+Free eBook]

Unlocking career development in IT can feel like an exciting adventure, full of opportunities to learn, grow, and connect with others. On the flip side, it can also be overwhelming due to the many possible paths, constantly evolving technologies, and high expectations. In this article, we're sharing expert advice straight from the pros on how to move forward in the IT world.

Live TSU Webinar June 2024 Streamlining Ticket Management with Approval Workflows in TeamSupport

Join us on Wednesday June 26th, from 11:00 am - 12:00 pm CST for our monthly TSU webinar where we will explore the Approval Workflows feature in TeamSupport! This powerful tool ensures that critical ticket status changes are reviewed and approved by designated managers, preventing errors and ensuring smooth resolutions. We'll walk you through the setup, usage, and benefits of Approval Workflows, providing you with the knowledge to enhance your team's efficiency and customer satisfaction.

Transforming Customer and Employee Experiences with Freddy AI | Siddhartha Agarwal | Refresh2024 NYC

Join us for an enlightening session from Refresh 2024 in New York, where Siddhartha Agarwal, Senior Vice President of Product Strategy and Operations at Freshworks, delves into the transformative power of Freddy AI. Discover how Freshworks is revolutionizing customer and employee service solutions for companies of all sizes. In this video, you will meet Freddy AI and learn how.

HR Service Management: How to Use Service Desk For HR Teams

Let’s imagine for a moment that you have no idea what HR Service Management is, and picture how many Human Resources departments used to operate just a few years ago. Even today, some HR teams rely on manual processes, like chasing down signatures from legal or making trips to the IT department for hardware requests. It’s clear that this isn’t the most efficient way to handle HR services within an organization. Fortunately, there’s a more streamlined and effective approach.