Teams | Collaboration | Customer Service | Project Management

On this episode, we’re joined by Steven Warfield, Vice President of Customer Service and Technical Support at Zendesk. Steven shares insights into how AI is transforming customer service at Zendesk, emphasizing the importance of human interactions and career growth alongside AI implementation. He also shares valuable feedback from Zendesk customers on their experiences and preparations for an AI-powered future.

Did you know that satisfied employees lead to satisfied customers? The Zendesk #EXTrends 2024 report shows how AI, easy-to-implement tools, and a focus on security are reshaping the workplace and the employee experience as we know it. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Customer service isn't just one thing — it's everything. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

AI is rapidly transforming the way we work. Check out TeamSupport's powerful new AI features and see how we can help your team to deliver exceptional customer support at scale.

Remember to look for the built-in HR workflow!. Human Resources automation takes various forms, one of them being employee onboarding. It makes sense: the onboarding process is critical in any employee's lifecycle, and in fact, 93% of new hires say that their onboarding process determines whether they will stay at the company. Employee onboarding automation is a clever way to speed up the process and improve employee experience while using fewer resources.

Put AI in charge of conversation quality and get instant insight into your customer support performance to keep customers coming back. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.