Teams | Collaboration | Customer Service | Project Management

messagely

What Is Conflict Management? (And Why Should You Care in Customer Service?)

Jul 15, 2024 By James Davis In Messagely
Customer conflict is unavoidable. For many reasons, conflicts with customers will happen. And they may happen quite frequently. So you need to learn how to manage them. In this article, we’ll talk about conflict management with customers—what it is, which tactics you can use, and how to get better at it.
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teamsupport

Revolutionizing the Way Customer Support Teams Use Jira

Jul 15, 2024 By Amanda Davis In TeamSupport
TeamSupport, the leading customer support software provider, has announced significant advancements to its Jira integration, setting a new industry standard for seamless collaboration between customer support and engineering teams. With an array of innovative features, TeamSupport’s enhanced Jira integration tackles the long-standing challenges faced by customer support agents when working with Jira and their support software, ensuring heightened efficiency and improved customer satisfaction.
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teamsupport

Delivering Customer Support

Jul 9, 2024 By Riley O'Donnell In TeamSupport
In the world of youth activity centers, keeping kids engaged and active is paramount. Jackrabbit Technologies, a leader in management software for youth activity centers, has dedicated itself to this mission by ensuring their client support is unparalleled. In this blog post, let’s delve into how Jackrabbit, with a 100% remote workforce spread across several states and even Canada, managed to elevate its customer support from ordinary to extraordinary.
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InvGate

Introducing InvGate Service Desk's Virtual Agent For Microsoft Teams

Jul 8, 2024 By Celeste Mottesi In InvGate
Our integration with Microsoft Teams has reached a whole new level of proficiency. We’re pleased to introduce you to the InvGate Service Desk Virtual Agent for Microsoft Teams! It’s no news that you could already expand your support communication channels by integrating your service desk instance with Teams. Now, we’re adding new capabilities that leverage the possibilities Artificial Intelligence unlocks for IT Service Management to further improve the overall user experience.
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InvGate

The Ultimate HR Service Delivery Handbook

Jul 4, 2024 By Kimberly Yánez In InvGate
In the realm of human resources, HR service delivery determines how effectively an organization can support its employees and meet their needs. This practice refers to the solutions, processes, and models a company uses to deliver services to employees, including onboarding, payroll, benefits enrollment, and document management. This handbook is designed to provide a comprehensive guide for HR professionals looking to optimize their service delivery processes.
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Virtual Agent For Microsoft Teams: Add Teams to Your Service Desk

Jul 4, 2024 By InvGate In InvGate
If you were looking for help desk software that integrates with Microsoft Teams, InvGate Service Desk was already your go-to option. However, our MS Teams integration has reached a whole new level of proficiency. Connecting Microsoft Teams with InvGate Service Desk turns the messaging platform into a formal communication channel while centralizing interactions in the backend. This provides a double benefit: improving the agents' and end-users' experience and simplifying tracking and measuring all service desk interactions in one place.
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startingpoint

6 Workflow Optimization Tips For Streamlining Your Processes

Jul 3, 2024 By StartingPoint In StartingPoint
Workflow optimization is a critical aspect of enhancing productivity and efficiency within any organization. Are you... Refining and improving workflow processes can enable businesses to achieve greater consistency, reduced costs, and enhanced overall performance. In this article, we will explore six actionable tips for streamlining your processes through effective workflow optimization.
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InvGate

Securly Pass: eHall Pass Management Software

Jul 2, 2024 By Jorge Farah In InvGate
In the dynamic environment of modern K-12 schools, the traditional paper-based hall pass system is becoming increasingly outdated. These systems often fail to meet the evolving needs of schools, leading to challenges in student accountability, safety, and instructional time management. Enter Securly Pass, an innovative ehallpass system designed specifically for K-12 schools. This comprehensive solution aims to improve student accountability, increase safety, and maximize instructional time.
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