Teams | Collaboration | Customer Service | Project Management

InvGate

ITIL ticket types, what you need to know

Aug 9, 2024 By Natalí Valle In InvGate
Running a busy IT department, juggling everything from system outages to user requests and planned changes can quickly become overwhelming without a solid system to organize and track these tasks. That's where ITIL ticket types come into play. They're not just simple categories; they represent a structured approach to managing IT tasks and issues that can transform your team's operations.
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teamsupport

Leveraging Data Analytics for Proactive Customer Support

Aug 9, 2024 By Chris Crawford In TeamSupport
With constantly evolving technology and digital innovation, customer expectations have never been higher. Companies are looking for new ways to exceed these expectations, and that is where data analytics comes in. Platforms like TeamSupport offer powerful analytics tools that stand on the frontier of this transformational shift, transforming customer support from reactive to proactive.
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How to Build a Knowledge Base

Aug 8, 2024 By InvGate In InvGate
The knowledge base is an essential part of IT support self-service options, right next to the service catalog and the self-service portal. With a solid knowledge base, you can significantly reduce the number of tickets submitted to the help desk since you allow end-users to solve problems by themselves. In addition, if you set them as private, you can create an internal knowledge base for your agents to set up standard operating procedures and help them troubleshoot issues.
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Zendesk Community Developer User Group - What's New Developer Edition

Aug 7, 2024 By Zendesk In Zendesk
Welcome to the latest edition of "What's New: Developer Edition" hosted by the Zendesk Developer User Group! In this session, we're excited to dive deep into the new features, updates, and tools available for developers on the Zendesk platform. Whether you're a seasoned developer or new to Zendesk, this is your go-to source for staying up-to-date with the latest innovations designed to enhance your development experience.
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Configuration Item: Understanding The CMDB's Building Blocks

Aug 7, 2024 By InvGate In InvGate
In today's video, we'll explain everything you need to know about configuration items (CIs) in IT and Service Management. What is a Configuration Item (CI)? Why they matter and how they help keep things running smoothly. From hardware to software, we'll explore the different types of CIs, their difference with assets, how to use these attributes to optimize your IT services, and more.
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