Teams | Collaboration | Customer Service | Project Management

Mattermost v5.37 is generally available today and is an Extended Support Release with a nine-month support life cycle. This release includes the following new features.

Hybrid work calls for tools that are built to quickly switch between in-person and remote collaboration. This is true for both emerging companies and large, globally distributed teams, who need access to tools and resources that can carry over from the conference room to a video meeting. That’s why we’re excited to announce the first of several upcoming integrations with Cisco Webex: Miro for Webex Messaging.

Your virtual headquarters for a digital-first way of working – now with reimagined voice and video capabilities

The Mattermost team is actively working on our next major product release: Mattermost v6.0 is shipping this fall. That’s right around the corner! In advance of the release, we’d like to communicate some specifics on select features being promoted from beta to generally available and upcoming deprecations. We would also like to share a glimpse of what’s coming.

Facilitators and champions who onboard new Miro users can take advantage of our new How-to templates available in the Building Blocks section. Each template includes an image showing where to find the tool, a short gif demonstrating the tool in use, and an exercise to try it out. Feel free to use the templates when organizing workshops and meetings.

Data is one of the most valuable assets to an organization and wielding the right data can be particularly impactful to understand what your customers think about you. While understanding customer experience is integral for any business to remain profitable, we may not always have the right tools at hand to keep up with this information. Did you know that 77% of consumers prefer brands who collect and apply customer feedback?

This month we’re delighted to bring you some exciting new updates from across the Teamwork Platform. From our new streamlined Add Project Wizard, improvements to Table View, Intake Forms, and the Mobile apps, to Training Wheels enhancement for Teamwork Desk, we’ve got many new feature enhancements that will help you work more efficiently.

With Fortune 500 companies and governmental institutions using Wire, we redesigned the Team management console to help Wire admins and owners manage their team to enterprise standards. We’ve been working with our customers to design features that give them the insight and tools their businesses need while keeping the simplicity that makes Wire so easy to use. We keep a clean and clear user interface, which is one of the reasons our customers love our product.

With every little piece of valuable information in the cloud depending on good security mechanisms, it’s smart to take extra steps to protect your team’s and customers’ data without sacrificing user experience. After this product update, you can do exactly that by integrating your preferred single sign-on platform with Scoro. Plus, from now on, effortlessly set up team meetings with clear insight into your team’s schedule and resource availability.

The June 2021 Release of OneDesk introduces a new App (in Beta) to centralize statistics about your tickets, tasks, and projects. We call this new app ‘Analytics’. Located under the ‘More Applications’ icon in the lower-left corner, the Analytics app brings together Reports and Activities, and introduces a new section called ‘Charts’. Here are some highlights of the new Charts app.