Teams | Collaboration | Customer Service | Project Management

Top 6 Resource Planning Tools and Their Benefits

Effective resource planning has proven important in today’s competitive business environment. You might wonder why? Nearly 42% of employees report feeling emotionally exhausted due to their everyday jobs. That’s why resource planning tools are required to drive performance and optimize efficiency. These tools will benefit managing small teams and complicated projects.

Videoconferencing fatigue: 4 tips for combatting video exhaustion

Videoconferencing fatigue is the feeling of exhaustion that you get after having too many video calls in one day. Although it’s often called “Zoom fatigue” or “Zoom exhaustion,” this phenomenon can happen with any video conferencing software. Learn the symptoms of videoconferencing fatigue, plus tips to prevent it.

What is business process automation? Tips to eliminate busywork

Business process automation (BPA) is the automation of complex business processes through the use of advanced technologies. By implementing automation solutions, your team can eliminate busywork and increase productivity. Discover the tasks you can automate with BPA. Looking for ways to eliminate busywork while improving team efficiency? Automation might just be your answer. Automating recurring tasks can save your team time and can even help prevent small day-to-day errors.

Deep Dive into Zendesk Voice Community Event

On February 20, 2025 the Zendesk PMM & Community team hosted an engaging Deep Dive into Zendesk Voice Community Event, where attendees had the opportunity to learn from our product experts about maximizing the capabilities of Zendesk Voice for enhanced customer service experiences. The expert panel covered several essential topics, including: In addition to gaining valuable knowledge, participants were encouraged to engage with the panel by submitting their questions, which were addressed live during the event.

How to Make an Employee Schedule in Excel (+ Templates)

In this post, we’re going to walk you through an eight-step process for how to make a schedule for employees in Microsoft Excel. We’ll also share a few free Excel templates you can use to get started and highlight some of the benefits and disadvantages of using Excel for creating employee schedules. Related: You might also like our guides on how to make an employee schedule in Google Sheets and how to create an employee schedule in Google Calendar.

28 Free Employee Schedule Templates (Excel, Word, Sheets, & Docs)

Get a jump start on creating schedules in Microsoft Excel, Google Sheets, Microsoft Word, or Google Docs with these 28 free employee work schedule templates. We’ve provided lots of options for different scheduling types — including monthly, weekly, and daily options — as well as options for scheduling employees by location, project, or position.

Employee monitoring statistics companies need to know

Employee monitoring statistics companies need to know How much do companies actually track their employees? The latest employee monitoring statistics show that workplace surveillance is more common than ever, but the extent of monitoring varies. Some companies track employees to improve efficiency, security, and well-being, while others face privacy concerns and legal challenges.

From Inbox Anxiety to Burnout: How Communication Overload Hurts Your Team

Tired of constant pings and endless emails? Learn how communication overload adds to stress and burnout—and get practical tips to fix it. Plus, see how monitoring employee internet use can help your team stay focused and balanced.