Teams | Collaboration | Customer Service | Project Management

What is ITOM? IT Operations Management or ITOM is the set of IT management capabilities organizations need to effectively manage the provision, capacity, availability, and performance of the IT infrastructure - which includes computing, network, and application resources. IT operations management, or ITOM, has gained prominence as an area of strategic focus for IT management leaders and their teams. Now is a good time to take a detailed look at ITOM and how your team and your business might approach it successfully.

We’ve massively expanded the range of call-related metrics from Zendesk you can share on your Geckoboard dashboards, opening up a huge range of possibilities for teams using Zendesk Voice. The new additions can now be found within our existing Zendesk Support integration, and allow you to monitor historical call performance in much more detail than before. Simply click the new Voice category within our Zendesk Support integration, and select from a range of new metrics including.

Discover how Asana’s Work Innovation Lab and Forrester are helping organizations combine collaborative work management and AI for real results. In this fireside chat, learn how to craft an AI strategy designed for adoption, transform your operational culture, and scale collaboration across teams. You’ll hear about: Crafting a winning AI strategy that’s built for adoption and scale Driving enterprise-wide digital transformation with collaborative work management and AI Shifting organizational culture & mindset to embrace this new future of work.