Teams | Collaboration | Customer Service | Project Management

time doctor

Time Doctor wins three Stevie Awards for innovation, leadership, and the future of work

Aug 14, 2025 By Time Doctor In Time Doctor
Time Doctor wins three Stevie Awards for innovation, leadership, and the future of work. This week, we’re celebrating a milestone in our journey — our first-ever Stevie Awards win. Not just one, but three awards from the 2025 International Business Awards, honoring our leadership, innovation, and impact in shaping how remote and hybrid teams work.
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rocket.chat

How to improve organizational security in 2025

Aug 14, 2025 By Sara Ana Cemazar In Rocket.Chat
Organizational security protects businesses from cyber threats through comprehensive policies, proven security models, and employee awareness. This guide covers essential security frameworks including Bell-LaPadula, Biba, Clarke-Wilson, and Zero Trust models, plus seven actionable strategies: Learn how to balance security with productivity using modern collaboration platforms that enforce policies transparently while enabling seamless teamwork across cloud, on-premise, or air-gapped environments. ‍
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How To Use the Quick Search Functionality in M-Files

Aug 13, 2025 By M-Files In M-Files
This video explains how you can find your documents easily using Quick Search. Quick Search looks for objects that contain the search word in the file contents or metadata. To upgrade to the new user interface, please consult your organization's M-Files Business admin to see about updating your M-Files application. Other Helpful Resources.
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How To Use Views in M-Files

Aug 13, 2025 By M-Files In M-Files
This video introduces you to views. Views are saved searches. When you click a view, you tell M-Files what you'd like to see based on metadata criteria Creating views is largely based on specifying the metadata used for searching and categorizing documents. Browsing and access documents through views make up a heavy part of using M-Files every day. To upgrade to the new user interface, please consult your organization's M-Files Business admin to see about updating your M-Files application.
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zulip

Zulip 11.0: Organized chat for distributed teams

Aug 13, 2025 By Tim Abbott In Zulip
We’re excited to announce the release of Zulip Server 11.0, containing hundreds of new features and bug fixes: message reminders, support for channels without topics, channel folders, and so much more! Over 3,300 new commits have been merged across the project since the 10.0 release in March. Zulip is an organized team chat application ideal for both live and asynchronous communication.
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teamsupport

How Customer Expectations Are Related To Customer Satisfaction

Aug 13, 2025 By Amanda Davis In TeamSupport
Does your customer service software help you measure customer expectations? Understanding the relationship between customer expectations and customer satisfaction is crucial to business success. Companies must grasp, understand, and manage customer expectations effectively in order to deliver experiences that meet or exceed them. When they do, businesses can use that momentum to enhance customer satisfaction, build stronger customer relationships, and drive business success.
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teamsupport

The Difference Between B2B Customer Support and B2C

Aug 13, 2025 By Amanda Davis In TeamSupport
Here at TeamSupport we use the term “B2B” a lot, but not everyone knows what it means or why it’s important. B2B is simply shorthand for “Business to Business”, and it generally refers to who you sell your product to. If your company sells a product or service to other businesses, you’re a B2B company. The inverse of B2B is “B2C” – This means Business to Consumer.
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6 steps to implement Zendesk WFM - Step 3: Track performance with real-time and historical reporting

Aug 13, 2025 By Zendesk In Zendesk
Master Zendesk Workforce Management (WFM) in this in-depth onboarding video designed to help you unlock the full potential of your support operations. In this video, you’ll learn how to: Integrate Zendesk WFM with your existing tools Apply industry best practices to optimize your workforce Empower your team to achieve WFM excellence What you’ll be able to do after this session: Track real-time agent activity status Monitor attendance in real time Measure Workstream performance using Dashboards Report on agent activity, attendance, and performance.
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