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The latest News and Information on Project Management, Methodologies, Productivity and Tools.

What makes a successful marketing project manager?

Marketing teams bring so much to the table within an organization — but they aren’t typically known for their militant scheduling and detailed organizational skills. The same is true for creative agencies, from traditional marketing agencies to full-service digital marketing firms. On the flip side, project management as a discipline doesn’t have much of a reputation for being creativity-friendly or flexible.

How to Use Professional Voice Messaging for Work

Constant video meetings have become incredibly popular throughout the pandemic and this new normal of work. Although zoom meetings do enhance collaboration and create a more agile work culture, they can also be a large waste of time and drag on a lot longer than needed. Voice messaging can be a great way for teams to save time and increase productivity while avoiding the constant video meetings and zoom fatigue.

KPIs and Metrics for a Call Center

To make sure your call center is running at maximum efficiency, it is important to track key performance indicators (KPIs) and essential call center metrics. By tracking these numbers you can identify areas in need of improvement which will ultimately lead to success for the business as a whole. This article shares some of our favorites among different types of KPIs – but there are many more out there, chose the ones that will fit your business the best.

The 5 biggest challenges facing creative agencies today

Agency life can be incredibly rewarding and fulfilling, but that’s not to say that it doesn’t come with its fair share of challenges (there’s certainly no shortage of those!). From differentiating your agency from the competition to focusing on delivering for your client—rather than reaching for awards—there are a number of challenges many creative agencies face that are true across the board.

15 Must-Read Project Management Blogs: The Top Resources for Every PM

As a project manager, it’s essential to keep up with the latest trends and developments in your field. That’s why we’ve put together this list of the top project management blogs, packed with insightful tips and advice from industry experts. Whether you’re just starting in project management or you’re looking to take your career to the next level, these blogs will help you stay ahead of the curve. So without further ado, let’s get started!

Differences Between a Project Manager and a Scrum Master

Project management and scrum are two popular methodologies that can help you achieve success. But what are the key differences between a project manager and a scrum master? A project manager is like a coach. They plan and execute the game plan, keep track of progress, and make sure the team is working together cohesively. A scrum master is like a referee. They keep the game moving, help resolve conflicts, and make sure everyone is playing by the rules.

WFH is here to stay says Concentrix, how will the industry retain clients and prove their value?

If anyone needed further convincing that the remote work revolution is here to stay, recent news out of the Philippines surely did the job. On the day the Government ordered the country’s outsourcing firms to report back to the office, industry leader Concentrix decided to let its employees keep working from home, despite losing PEZA tax incentives by doing so.

SoftwareReviews evaluation report names Scoro as PSA Leader

New report identifies the Best Performing Professional Services Automation firms based on an Emotional Footprint Evaluation Scoro has been recognized as a leader in the Best Performing Professional Services Automation (PSA) Emotional Footprint report from SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group.